IN THE ONSET I WOULD LIKE TO ASK MICROMAX COMPANY IF ONLINE CONTACT IS FUNCTIONAL OR NOT. FURTHER COMPLAINT THROUGH E-MAIL AND ONLINE CONTACT THROUGH CHINA CN PORTAL WHICH HAS OPTION TO CONTACT DIRECTLY THE CEO MICROMAX MR. VIKASH JAIN. MAIL SENT WITH CONFIRMATION REPORT. ONLINE SUBMISSIONS OF REPEATED COMPLAINTS EVERY TIME CONFIRMS SUBMISSION OF IT AND ASSURANCE OF EARLY ACTION. BUT ALAS IN SPITE OF MY SO MANY COMPLAINTS COMPANY IS SILENT FOR THE REASON NOT KNOWN. SUCH ATTITUDE TOWARDS CUSTOMER COMPLAINTS/FEEDBACK EXPOSES ABOUT PREVALENT BAD MANAGEMENT. IN FACT I MAY SAY IT IS COLLAPSE OF MANAGEMENT.MY HAND SET 'Q5' DEVELOPED A BLACK PATCH ON THE SCREEN, CAUSE OF DEFECT ACCIDENTAL HIT. LOCAL SERVICE CENTER RETAINED THE SET FOR SEVEN DAYS AND RETURNED IT WITHOUT REPAIR. I SOUGHT COMPANY INTERVENTION OVER THIS NASTY BEHAVIOR. BUT COMPANY DOES NOT CARE, WHO THEN WILL TAKE CARE OF MY PROBLEM?
0 comments