Dear Sir/Madam,
This is regarding my Handset Micormax X265 given for some fault with the hardware and software related to Mudra Service Center at JM Road Deccan Pune Branch on 22nd Mar. As per the rule I should get my hand set with 2 days if it’s done here and 20 days if it’s given to head branch Bangalore and for that they will call me to update the status but unfortunately it didn’t happen. I gave a call to Mudra and ask the status on 12th May from which I came to know the entry was made wrong and I was not given proper job receipt and I was said it had sent to head branch so to confirm the same about the entry and status I went to the office and asked them to show details by giving the small chit which they gave me while submitting the handset. the person hunt of one and found my cell and after some investigation it was found NO ACTION was done on the handset since it was with them so he said need to send to head branch Bangalore and I took the proper receipt from them and last week I asked about the status they said it’s been in quality check and will get in 2 days and den I went after 4 days I was said that the handset is still not received from head branch After keeping my handset for 1 full month they say it’s not been done and will call u, I am not having any additional spare handset to use and I’m losing my contacts.
Please help me to get my handset ASAP.
Regards,
Aasif Shaikh
[email protected]
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