I purchased Micromax Q1 mobile, on 16/03, Invoice no: 11232, but after three months, Auto Switch Off Problem occurred in my mobile set. I complained and submitted my mobile to the Micromax Service Center, after 24 days, I received my mobile set, I took the mobile and returned home, problem occurred again. I thought, it was due to battery problem, I recharged and again used, but Auto Switch Off Problem persisted and after some day of observation, I once again resubmitted my mobile, but this time, the service person told, we will send it to the company, it will take around 15 to 20 days, I agreed, I received my mobile after 27 days, after one to two days, the same problem occurred again. I once again resubmitted and after 28 days, I received my mobile. Again after few days, I returned and I used the mobile, and the same problem occurred again. Now, the service center was closed. Then, after one month I came to know about one service center, I went there, they told, they are not free, I was asked to go to “The Mobile Care, I went there, I had a talk with the person over there, I resubmitted and I was asked to come after 15 days, I received my mobile after 21 days. Again I returned and after few days, the same problem was there, they told me now again my mobile set will be send to the company. Again, I went and received the mobile, the center person convinced that it was software problem, we have updated, now its okay, but again after few days, the same problem occurred. I even talked with Mr. Nishu, mobile no: 9999772626 of Micromax. He told me that my problem will be resolved soon. I was asked in the month of January to submit the mobile, but due to the hectic schedule of your service center, they told me to bring the mobile next month, I once again took my mobile to “The Mobile Care”, on 16/02, they issued a Job Card #1176047, dated 16/01.
Now, the biggest problem is that by submitting and observing only, the time has passed and on 16/03, my warranty will expire, then what??? Did I buy the phone only to submit and wait. I request you to extend the warranty or if possible replace my mobile because I think I should get value of my money.
Regards,
Tarak Roy
#9311999210
[email protected]
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