We purchased one Micromax Q7 Model bearing S.no. M IMEI 910068101097118 A from M/s Nitin Communications, Karol Bagh on 05/09 for Rs. 4450/= and after opening the set at home there was problem in charging part, it was showing connected or disconeected. i had approached the dealer four times for replacement of set but ultimately they gave in written that they are not going change the set.
Yesterday i had visited your service centre at Laxmi Nagar and from there it was told that it would be repaired and may be charged Rs. 260/= (if not covered under warranty), there was no way except paying Rs. 260/= and presently the set is with service at Laxmi Nagar.
Now at the outset i would like to know;
1. Just before 10-12 days i have purchased the set why it can not be replaced by new one, being the defected piece, what is quality control of Micromax and what is the
customer care.
2. Why a new purchased defected set is bieng charged.
and finally
I would like to request to replace the set at the earliest possible or other wise i may be forced to know the doors of justice, the defected set and money loss is causing pain to me.
No response received till date I had talked to the customer care
Vivekanand Tiwari --9990762929
[email protected]
Nishu-- 9999772626//8800439700
[email protected]
but both the customer care officers do not respond, i had put the mail but no response.
ultimately
My newly purchased set is lying at home, received back unrepaired and unrepairable from the micromax, it is there fore requested not even/never think of purchasing Micro max mobiles. I have lost the money but i would not like my friend circle to loose the hard earned money.
Request please forward this mail as many as possible to stop loss of hard earned money of those you care.
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