I bought Micromax Q7 mobile from POORVIKA mobiles private Limited (chennai, bill attached) on 10/09. Within three months mobile was malfunctioning and the battery was not charging. Charging symbol is displayed when plugging the charger but actual charge is not done, within few minutes the phone switch off mentioning low battery. As the charging is not done, I cannot switch ON the phone. So I took to M/s. VCONNECT solutions, Nungambakkam, chennai for servicing (authorized service centre) on 11/12. They mentioned the battery may be a problem, so they changed the battery to check the problem. But the same problem exists. So again I took back to them, they got my mobile for servicing on 24/12 . I repeatedly went back for the work done, but they told reasons to postpone the delivery. Their given phone number for contact is not being picked up for answering (no response at all). After repeated request, they gave the mobile back on 04/03 on the same condition as I gave initially. So I took the mobile back and informed them I will go to consumer court. They laughed and said you cant do nothing. (actually all the customers coming there are shouting that the service is not at all done, they return back the mobile to customer without servicing but after two months. They are not giving the job card back to the customer after they return the mobile. So all the customers are not able to complaint. I took a Xerox copy of the job card which is attached). So I would like to bring this issue to your kind consideration on this day (08/03) for taking necessary action against the service centre and provide me a new working mobile exchanging my old phone or service the mobile for working in good condition under warranty. On every Saturday there are approximately around 200 number of people coming there at the spot and shouting for the poor servicing of mobile (can be checked if required).
If all the mobile sold are with poor performance / repairing within three months, kindly take action on the MICROMAX company for the BAD PRODUCT being sold on market and the dealers who promotes these kind of phones.
Name: Ramesh R
Contact Number: 9841197199
Address: 9, Thandavarayan street, Ekkattuthangal, chennai – 600032.
Service centre details:
No 100 Apollo Dubai Plaza 1ST Floor, Near Kodambakkam Bridge, Mahalingapuram Main Road, Nungambakkam, Chennai – 600034.
Phone: 044- 45036379