To,
The manager
Samsung Company
New Delhi.
Subject:-Complaint regarding Samsung Mobile model no:-SGH –M-610
Dear Sir,
It gives me pain to write you that I purchased a Mobile of your company model no-SGH-M -610 on 02/11 from M/s. shri Dauji Traders, Kamla Bazar Hathras.
Suddenly this set become dead while it was on charging. Then I contacted to your service center “UNIVERSAL SERVICES’’ 3/265 shyam nagar Aligarh. On 27/08. at the said center my set was examined by the personnel at service center and he could not ascertain any confirmed fault and asked me to send it to Head office.
About 3 month after the said service center delivered me a repair estimate of Rs.2250/ quoting fault found by engineer-internal PBA WASH and LIQUID LOGGED.
In this request I would like to draw your kind attention that this fault reported by engineer is totally false while there was no evidence of liquid logged when it was opened by the service center. I am not agreeing with the remark of your engineer. To avoid warranty this remark has been reported. This is a mal-practice and deficiency in service on your part which is not expected from you.
So I would request you to repair my set without charging any amount as per condition of warranty otherwise I shall have no alternative but to execute a suit against you with consumer protection forum, for which you will be liable absolutely.
I hope you will not arise any such circumstance which may damage the reputation of your esteem concern.
Thanks
Yours faithfully
O.P.Verma
Bari kothi kamla bazar
Hathras.
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