Dear Sir,
Your representative called us on 16th June in Land line numbers -- 033-24217899 & 033-24319834 and gave his time to visit our house on above issue.
Neither he visited nor he informed us about his non-coming.
IS IT THEY WAY YOU WORK???
I am sorry to say that M/S Kenstar is the worst organisation I have ever seen in my life. You have taken money in advance for after sales / warranty maintenance. If your organisation have minimum sense and shame, it will return me the money taken in advance.
Hope you understand what I said.
YOUR REPRESENTATIVE WILL NOW VISIT MY HOUSE AFTER I RECEIVE AN OFFICIAL COMMUNICATION REGARDING THE DATE AND TIME FROM KENSTAR. MY TIME IS WITHIN 6 TO 8 AM & 7 TO 9PM ON WORKING DAY, AND ANY TIME ON SUNDAY WITH PRIOR INFORMATION. I HAVE MY AGED PARENTS AT HOME. AS I HAVE NO FAITH ON YOUR INTEGRITY I CAN'T ALLOW YOU WHEN MALE MEMBERS ARE OUTSIDE HOME.
Please do accordingly and let me know about your intention towards the service for which you have already taken money and paid salary to your officials.
Regards
Debasis Debnath
09433887541
& On Wed, 16/6/10, customer care wrote:
From: customer care
Subject: RE: Maintenance of Split AC KOL0806100098
To: "'debasis debnath'"
Date: Wednesday, 16 June, 3:33 PM
Dear Customer,
We deeply regret for the Inconvenience caused to you.
We are in regular touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.
We respect your patience.
Please grant us some time so that we can do the needful at the earliest.
Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.
Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: debasis debnath [mailto: [email protected]]
Sent: Tuesday, June 15 2:18 PM
To: customer care
Subject: RE: Maintenance of Split AC KOL0806100098
Kind attention to Sri Chirag Panchal
Dear Sir,
We are still at dark regarding the service of the AC machine. We already paid the amount at the time of purchase. YOU ARE AVOIDING THE RESPONSIBILITY.
NO ACTION FROM YOUR END IMPLIES THAT YOU ARE REQUESTING ME TO GO TO CONSUMER FORUM TO LODGE A FILE AGAIST KENSTAR. Case will be filed on 21st June if your official does not turnup after proper over-phone communication.
Thanks & regards,
Debasis Debnath
09433887541
& On Sun, 13/6/10, customer care wrote:
From: customer care
Subject: RE: Maintenance of Split AC KOL0806100098
To: "'debasis debnath'"
Date: Sunday, 13 June, 12:37 PM
Dear Customer,
We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We deeply regret the inconvenience Rendered by our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Engineer Would Definitely gets back to you at the earliest.
Thanks & Regards,
Chirag Panchal.
Customer Service Dept.
Videocon Industries Ltd.
Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: debasis debnath [mailto: [email protected]]
Sent: Saturday, June 12 10:54 AM
To: customer care
Subject: RE: Maintenance of Split AC
Dear Sir,
Today is the 4th day that you send the Call number.
WOULD YOU PLEASE TELL ME HOW MANY DAYS YOU TAKE TO COMPLETE A CALL.
Thanks and regards,
Debasis Debnath
9433887541
& On Tue, 8/6/10, customer care wrote:
From: customer care
Subject: RE: Maintenance of Split AC
To: "'debasis debnath'"
Date: Tuesday, 8 June, 10:42 AM
Dear Customer,
Your complaint has been registered and our engineer will get in touch with you as soon as possible.
Complaint id: - KOL0806100098, KOL0806100099
Thanks & Regards,
Chirag Panchal.
Customer Service Dept.
Videocon Industries Ltd.
Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: debasis debnath [mailto: [email protected]]
Sent: Monday, June 07 11:01 AM
To: [email protected]
Subject: Maintenance of Split AC
Dear Sir,
We have two ACs at our home from Kenstar. One is 1 Ton & the other is 1.5 ton. These are under warranty (10 months before purchased).
We found the AC are not cooling as earlier. There was no Maintenance done from your end till date from the date of purchase. So we request you to kindly arrange for a maintenance at the earliest.
Address: Debasis Debnath
333-C Bansdroni Road Kolkata 700 070
Phone No: 033- 2421-7899, 033-2431-9834, 09433887541.
regards,
Debasis Debnath
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