To
Next Retail India Ltd
Sub: Registering of complaint and request for replacement of LCD.
Dear Sir/ madam
I regret to bring to your notice that we had purchased a LCD tv of Videocon 32” from your retails Shop at Sec-19, Faridabad, Haryana
The details of the purchase are as under:-
1. Purchased LCD TV 32” Videocon against Bill No :- 2040101575 dt 20th Feb from Sco-2 Special HUDA Market Sector-19 Matura Road, Faridabad, Haryana.
2. The Serial No-110610018655300255 registered customer-id no: 36008495.
Regret and protest as under:-
1. The retail shop has packed and delivered the displayed LCD TC 32” with D2H ready model DTHLCD32” V3205HB-HDR20 defective one.
2. The same found by the installation team which visited for activation. When they opened the box for fitment all items of fittings were not there and wall installation of unit was damaged. They immediately informed the D2H center and lodged the complaint for the dealer.
Therefore I would request you to kindly arrange to replace the unit immediately because I had purchased the unit as new one and paid for the same, not for the unit used for displaying and used one that too is defective.
In no case I want to get it repaired; only replacement is required with new unit.
This is a deficiency on the part of your dealer.
Once again I request you to kindly consider my request and arrange to replace the unit immediately
Your early action will be appreciated.
This is prejudice to my rights.
Deepak Khera
[email protected]
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