From: Nikhil H Mehta
F – 303, Sumadhur – II
Behind Azad Society
Ambawadi
Ahmedabad 380 015
Date : 04-05
Alpha Digital Home – Samsung Plaza
26, GF Siddhivinayak Complex
Shivranjani Cross Roads, Satelite
Ahmedabad 380 015
Reg: Purchase of one SAMSUNG B – 7722 Black Mobile Hand set – Your Invoice No : 0313 / 11-12 / RI – Return of defective piece
Dear Sirs,
I have purchased one mobile hand set of SAMSUNG make B – 7722 from your shop vide your invoice no : 0310 / 11-12 / RI dated 15-04for Rs. 11, 650/-. The said hand set is under guarantee period.
The said hand set is not working and it has never shown net work for two SIMs. The hand set is of dual SIM. Only one SIM is showing signal properly even after inter changing the SIMs also any one signal is showing properly and other SIM is not showing signals. The hand set is found to be defective.
On 21st. April I had shown the said defective hand set to your person at your show room, he has formatted the hand set and returned it to me saying that it will work properly.
But since another 10 days have been passed, still the hand set is not working and I am facing communication problem. Even when I was on roaming last week, the said hand set has never shown the network for two SIMs. Only one SIM was working properly and the other SIM is not working properly.
I am returning herewith this letter the hand set to customer care office at Shivranjai Cross Roads, Ahmedabad.
You are requested to reimburse me the cash of Rs. 11, 650/- at the earliest.
The copy of the original invoice is attached herewith for your reference.
NOTE: YESTERDAY I RECEIVED PHONE CALL FROM YOUR LOCAL SERVICE CENTRE THAT THE MAIN PART LCD OF THE HAND SET IS NOT WORKING AND THE SAME HAS BEEN SENT FOR REPAIRS. BUT THE HAND SET IS UNDER FULL WARRANTEE, WHY REPAIRS, KINDLY ISSUE ME A BRAND NEW HAND SET OR RETURN MY MONEY.
Thanking you,
Nikhil H Mehta
Ahmedabad
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