Reliance... "The University of Fraud".
I have broadband connection from Reliance (Reliance USB BroadBand) for last 5-6 months I am not getting broadband services on this. I have registered several complaints with them, but every time getting same answer Engineers are working on this and it would be resolved ASAP. Finally I asked the definition of ASAP and got the answer is Aug. So I am paying for BroadBand but getting service of Hybrid (dont know what is hybrid tech in India, May be Jugad). Now best part if their online payment is also not working and for that their excuse is pay it on phone coz that may again take time. Don't know how much time they ll take, another 5-6 years. When I asked to register my complaint and provide me complaint no- then the answer is as this is known issue we will not register your complaint, it was funny moment for me. :)
This is the chat I have with Reliance guy, may be helpful for you all when you chat with them on their website.
You are now chatting with Nikhil
(11:15) Nikhil: Good Morning! This is Nikhil from Reliance NetConnect Live Chat Helpdesk.
(11:16) Nikhil: Hello Hemanshu
(11:16) Hemanshu: hi
(11:16) Nikhil: As I understand you are not able to pay the bill, correct?
(11:16) Hemanshu: Yes I am not able to pay by Visa & Mastercard
(11:17) Nikhil: I will certainly assist you with that. May I know your data card number?
(11:17) Hemanshu: 9311235846
(11:17) Nikhil: Thank you for the information.
(11:17) Nikhil: As per the update there is temporary technical issue and you will not be able to make the payment on myservices. Our technical team is working and the issue will be resolved.
(11:17) Hemanshu: how much time it ll take
(11:17) Nikhil: This issue will be resolved as soon as possible
(11:18) Hemanshu: it is almost 7-8 days
(11:18) Nikhil: We do not have a exact time as such.
(11:18) Hemanshu: what is definition of ASAP
(11:18) Hemanshu: 1 month or a year
(11:18) Hemanshu: what about bill
(11:18) Nikhil: Our concerned team has not given us a time
(11:19) Hemanshu: i dnt have pay bill till it is not working?
(11:19) Nikhil: You can surely make the payment through our IVR system
(11:19) Nikhil: I will provide you with the steps
(11:19) Nikhil: • To Make Payment through IVR, You need to dial *355 / 3033 5555 / 1800 3000 5555
• Select Language Option and enter your Data Card No.
• For Billing and Payment related Information, Press 1
• To make your Bill Payment through Credit Card, Press 2
• Thank you for choosing Reliance IVR option, a secure & hassle free medium to make your payment. We request you to keep you Credit Card handy.
• If you want to make your bill payment, Press 1 or else press * to exit
• We only accept the payment through Master/Visa or Dinners Club Credit Card. Please enter your Master, Visa or Dinner Card number to make the payment.
• Please enter your Credit Card number %%%
• Pls. enter the card expiry date. First enter the 2 digit month followed by 2 digit year.
• Please enter your CVV no which is the last three digit of the number as given at the back of the card
• You can make the payment from Rs.100 upto Rs.2500 over two transactions in 30 days.
• Please enter the amount you wish to pay
• The amount you have entered is Rs.………
• To confirm, Press 1
• To re-enter, Press 2
• Your payment has been successfully made. Your Payment transaction ID is %%
(11:20) Hemanshu: Reliance is simply great I can say
(11:20) Hemanshu: thanks for wonderful service
(11:21) Nikhil: Is there anything else I may help you with?
(11:21) Hemanshu: can I get my complaint no for this
(11:22) Nikhil: We cannot take complaint for this as this is know issue and the concerned department is working hard to solve this issue
(11:22) Hemanshu: are they working hard or hardly working that I am not bothered
(11:22) Hemanshu: give me complaint no pz;l
(11:23) Hemanshu: for last 4-5 months I am not getting braodband service but I am getting hybrid and paying bill of braodband
(11:23) Hemanshu: everytime getting excuse tech team is working hard... I dont know how they are working hard???
(11:24) Nikhil: Okay, let me check the details
(11:24) Nikhil: Thank you for your patience
(11:24) Hemanshu: I can say they are hardly working... I am also working in IT company and it is matter of just 3-4 hours to resolve these credit card Issue... dont know why ur tech team is taking week on month for small small issues
(11:25) Nikhil: I do understand your concern here and will note this down
(11:25) Nikhil: May I know what error does it give when you connect to broadband plus mode?
(11:25) Hemanshu: yes plz and give me complaint no for both..., coz I have dont several phone calls for these issues
(11:25) Hemanshu: there is no signal on broadband
(11:26) Hemanshu: and this is known issue for whole gurgaon for last 4-5 months
(11:28) Nikhil: I am sorry for the inconvenience caused to you.
(11:29) Hemanshu: Sir... words are not enough... coz I am paying for service which I am not getting
(11:29) Hemanshu: there should be compensation for this
(11:29) Nikhil: Can you provide me the exact area where you using the data card?
(11:29) Hemanshu: 1-2 days is ok but I am facing for last 5 months
(11:29) Hemanshu: sector 22 B, Gurgaon
(11:31) Hemanshu: this comes under sect 23 tower that also I am aware coz every month I m calling CC for this issues
(11:31) Nikhil: Please give me a moment
(11:33) Nikhil: Thank you for your patience
(11:33) Hemanshu: yes
(11:33) Hemanshu: what is final result
(11:33) Hemanshu: this is also known issue and u ll not give me complaint no?
(11:34) Nikhil: As I check the details your area is near by to sector 23 and this issue will be resolved till 31st August
(11:34) Hemanshu: till then what I ll do
(11:35) Hemanshu: what is ur suggestion in this condition
(11:35) Nikhil: I do understand your concern here, i will request you to allow us some time for the issue to be resolved
(11:36) Hemanshu: sir give me complaint no for both
(11:37) Hemanshu: if I ll not pay my bill I'll get late pay charges... what if I dont get service for which I am paying
(11:37) Nikhil: Hemanshu I am not able to take a complaint for both of the cases as they are a know issue and they will be resolved
(11:38) Hemanshu: thanks Nikhil... I will take this chat as complaint and register cheating case against reliance...
(11:38) Hemanshu: thanks a lot
(11:40) Hemanshu: any comment at ur end or I DC you?
(11:40) Nikhil: Is there anything else I can help you with?
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