Nokia
Never Buy Nokia Care Protect or even any Nokia Product

Hi,

I Bought a nokia 5800 mobile on 12th October. Also I bought Nokia care protect (extended warranty for one year). That means warranty is applicable till OCtober 11th. But When I visited them last week of September for a complaint in the phone, They said it is out of warranty. They are saying my online warranty is expired. I dont understand online and offline warranties. I complained to the customer care multiple times. Multiple phone calls. Multiple visits. Alas!!! How come it will get resolved. I live in Inda Man!!! Where Consumer priority and service is almost non existent. The same Nokia behaves differently to customers in US And Europe and India means they take it for granted. Any ways, With poor and software and now with poor service added to feathers of Nokia, I am sure Nokia's days are counted.

Never ever Buy any Nokia Product!!! Please think thrice before you buy. I am sure even if you think once also you wont buy theirs.

Thanks

Kuhan

My case Details :

Hello Kuhan,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the online warranty of your device.

We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.

We would like to inform you that we have already forwarded your case to our relevant department. Kindly be assured that our relevant department would contact you at the earliest to assist you further.

Your case ID is 1-11881866070

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Anita Choudhary

Nokia Careline

[THREAD ID:1-5GIDQW8]

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&--Original Message&--

From: [email protected]

Sent: 30/09 05:08:40 AM

To: "[email protected]"

Subject: Re: WebForm Automated Email

Hi,

Please find attached the scanned copy of the bill as proof for purchase

Thanks

Kuhan

%%%%%%%%%%__

From: "[email protected]"

To: [email protected]

Sent: Friday, 30 September 10:14

Subject: RE: WebForm Automated Email

Hello Kuhan,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the concern with the warranty services of your Nokia Device.

We regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the scan copy of proof of purchase.

Your case ID is 1-11882244969

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Raj Verma

Nokia Careline

[THREAD ID:1-5GIDQW8]

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&--Original Message&--

From: [email protected]

Sent: 29/09 01:23:36 PM

To: [email protected]

Subject: WebForm Automated Email

[Email address: [email protected]]

[Salutations:]

[First name: Kuhan]

[Last name: Ramanathan]

[Country: INDIA]

[Language: English]

[Gender: M]

[Contact topic: Nokia services and software]

[Contact subtopic:]

[Message: Dear Sir,

Greetings!!!

I bought a Nokia 5800 Mobile. Please find below the details:

Model: Nokia 5800

Date of Purchase : 12 October

Place of Purchase: Reliance Mart, Bannerghatta Road, Arakere, Bangalore.

Device Serial Number : 354182026309326

Mobile Number : 9945889783

I also purchased a Nokia Care Protect (Extended one year warranty). Please find below the details:

First Name: KUHAN

Last Name: RAMANATHAN

Phone Number : 919945889783

Email: [email protected]

Device Serial Number : 354182026309326

Registration PIN : 30217000370162

Registration Date : 06-01

Now, Today I went to Nokia care bangalore, btm layout office. Please find the details below:

Mobile Care *

Mobile Care *

Bangalore

shop no# 808, 7th Cross road, MICO Layout, BTM 2nd Stage, Bangalore-560076

Phone : 080-41683222

080-41683222

E-mail: [email protected]

Now my mobile has some heating issue while browsing internet using 3G. But the Nokia care people in the above place are saying that my mobile is out of warranty. They are saying that they will take the warranty as per their online data. They are not treating the customers properly.

Let me ask one question. I bought mobile on 12th October and also bought Nokia care protect extended warranty coverage for 1 year after the standard one year warranty that comes with the device. Then does not that meant that my mobile is under warranty till 11th October. Why warranty is denied for my mobile.

Please resolve this issue as early as possible failing which I may have to escalate the matter.

Thanks

Kuhan]

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