Dear Sir,
I want to brief my complaint in very short ..I have purchased nokia 200 handset from hotspot showroom vaishali, after making the payment i inserted my sim and switched on the phone and make a call, i found there was problem in voice it was giving the echo effect i asked the sales team to provide me the another handset i have just purchased the set and checked in fron of them but they refuse it and informed me there is problem in some batch of this sets and you have to go to noika showroom. i was very surprise they did not listen anything and after two days i went to same showroom and requested them to replace the handset but they dindnot listen.
After several visits & wasting my time i went to nokia service center at vaishali ghaziabad, but they also showninability then i launch my complaint with nokia customer care, some time they assured me the set will be sawpped but nw i m not getting any proper reply from customer care also, the following trailing mail is self expalanatory how nokia customer care representatives are handling the case and making delay.
would request you to please look in and do the need ful to provide new handset.
Regards,
Shaym
9818723488
Dear Shyam
Thank you for e-mailing Nokia Care.
The Service Request No. : 1-12555539274
This e-mail is in reference to the service provision of the Nokia Care Centre.
We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.
We would like to inform you that your case has already been escalated to the higher level. As soon as there will be any update, you will be informed. We seek your patience and further solicit your cooperation.
We apologize once again for the inconvenience caused to you and assure you of continuous support.
Regards,
Bhawani Badera
E-mail Specialist - Nokia Care India
NOKIA Support Services:
1. Find the nearest Nokia Care Centre: Type “NCCCity Name” and send it to 55555* (e.g. NCC DELHI)
2. Call us @ 30303838 from your mobile using the STD code of your City Working Hours: 9 AM – 9 PM (7 days a week)
3. Email us @ http://www.nokia.co.in/asknokia
4. Online Support: http://www.nokia.co.in/support
5. Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre
6. Warranty Terms & Conditions: http://www.nokia.co.in/warranty
* Premium SMS charges apply
[THREAD ID:1-5RN8S3T]
*--*--*--*--*--*--*--*--*--*--*--*--*
&--Original Message&--
From: [email protected]
Sent: 29/06 07:34:06 PM
To: "[email protected]"
Subject: Re: The Service Request No. is 1-12555539274
Dear Mr. Shubham,
Very Surprising it means whatever the assurance i was getting from your team was wrong..all of your members are not handling the case on behalf of nokia they all are passing on their comments.
I want to know what is the time period? when your backend team will contact me... is ther is any bench mark to resolve the complaint.
if you are not capable to handle the case give me the e-mail id of your backend team so that i can follow up with them directly.
as informed to you i m keeping all of your communications in my record and by indivisuals name i will forward the case to your higher official so that they came to know how wrong you are promoting the services of noika.
Regards,
Shyam Kumar
9818723488From: [email protected]: Fri, 29 Jun 16:21:07 To: [email protected]: The Service Request No. is 1-12555539274Dear Shyam, Thank you for e-mailing Nokia Care. The Service Request No. is 1-12555539274This e-mail concerns the post service provision of Nokia 200.We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. In response to your e-mail, we would like to inform you that your case has been already esclated to our concerned team so kindly wait for sometime they will contact you as soon as possible. We apologize once again for the inconvenience caused to you and assure you of continuous support. Regards, Shubham KhandelwalE-mail Specialist - Nokia Care IndiaNOKIA Support Services:1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI) 2. Call us @ 30303838 from your mobile using the STD code of your City Working Hours: 9 AM – 9 PM (7 days a week) 3. Email us @ http://www.nokia.co.in/asknokia 4. Online Support: http://www.nokia.co.in/support 5. Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre 6. Warranty Terms & Conditions: http://www.nokia.co.in/warranty* Premium SMS charges apply[THREAD ID:1-5RN8S3T]*--*--*--*--*--*--*--*--*--*--*--*--*&--Original Message&--From: [email protected]: 28/06 06:10:52 PMTo: "[email protected]" <[email protected]>Subject: Re: The Service Request No. is 1-12555539274Dear All, I have not received any call from your backend team, if they tried to contact me & could not then what was the reason i dont know. Please check your last cummunications 1) One of your team member has commited that handset is already swapped. 2) One of your team member has commited that set is dispatched. 3) One of your team member has confirm that s!
et is reached at same service center. 4) Some one is informing me your backend team member will contact me soon. 5) One of your team member is informed me to contact service center on coming monday. I dont understand what is going on .as A world class product manufacturer Is this are the commitments from you... daily u all are giving me the wrong information. If the matter is forwarded to your higher department then why they are not trying to contact me. Is this is the way... all you are making the haresment..but i will not keep quit till the matter get solved in proper way. I m keeping all your communications in my record and send it to your managment to show how you are handling a case, and delaying the matter. Once again requesting you to please take the needful action to resolve the matter. Regards, Shyam.09818723488From: [email protected]: Thu, 28 Jun 17:27:15 To: [email protected]: The Service Request No. is 1-12555539274Dear Shyam, Thank you for e-mailing Nokia Care. The Service Request No. is 1-12555539274This e-mail is in reference to the service provision of your Nokia 200.We regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. In response to your concern, we would like to inform you that your case is already escalated to our concerned department. They tried to contact you but could not be able to get in touch with you. Kindly be assured that one of the executive from our backend team will contact you at the earliest. We seek your patience and further solicit your co-operation. We apologise once again for the inconvenience caused to you and assure you of continuous support. Regards, Hemant KumarE-mail Specialist - Nokia Care IndiaNOKIA Support Services: 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI).2. Call us @ 30303838 from your mobile using the STD code of y!
our City Working Hours: 9 AM – 9 PM (7 days a week).3. Email us @ http://www.nokia.co.in/asknokia4. Online Support: http://www.nokia.co.in/support5. Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre.6. Warranty Terms & Conditions: http://www.nokia.co.in/warranty* Premium SMS charges apply[THREAD ID:1-5RN8S3T]*--*--*--*--*--*--*--*--*--*--*--*--*&--Original Message&--From: [email protected]: 27/06 03:44:01 PMTo: "[email protected]" <[email protected]>Subject: Re: The Service Request No. is 1-12555539274I just want to know the what is happening ..? two days back your team member was confirmed that the swapped handset is delivered at nokia service dealer... Now you are again repeating the same words which was informed me earlier from day one...&! amp;nbsp;I was dreaming bi g about nokia but you are hanhere is handling the cases very casually there is no comitment from nokia... you are not standing on your words. Would requesting you to take the prompt action and sort out the matter within this week end . Or i m going to take a leagal action throgh consumer courts with all your wrong comitments. Regards, Shyam09818723488 From: [email protected]: Wed, 27 Jun 11:36:46 To: [email protected]: The Service Request No. is 1-12555539274Dear Shyam, Thank you for e-mailing Nokia Care. The Service Request No. is 1-12555539274This e-mail is in reference to the service provision of Nokia Asha 200 device. We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. We would like to update you that your case is already escalated and our back end team is working on the same. Further, due to some security reasons we cannot provide you the details of higher officials. We apol!
ogize once again for the inconvenience caused to you and assure you of continuous support. Regards, Aniket SinghE-mail Specialist - Nokia Care IndiaNOKIA Support Services:1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI) 2. Call us @ 30303838 from your mobile using the STD code of your City Working Hours: 9 AM – 9 PM (7 days a week) 3. Email us @ http://www.nokia.co.in/asknokia 4. Online Support: http://www.nokia.co.in/support 5. Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre 6. Warranty Terms & Conditions: http://www.nokia.co.in/warranty* Premium SMS charges apply[THREAD ID:1-5RN8S3T]*--*--*--*--*--*--*--*--*--*--*--*--*&--Original Message&--From: [email protected]: 26/06 12:42:24 PMTo: "[email protected]" <contactcentre.india@nokia.! com>Subject: Re: The Service Request No. is 1-12555539274Dear Madam, &nbsp;&nbsp;its Very surprising to hear from you again your executive will contact me. In your previous communication you have informed that handset is delivered at same nokia service center.&nbsp;When i m asking you to provide the dispatch details why not you are providing to me or your service center team.means whatever you have informed me was not correct! &amp; still the matter is not forwarded to your concern department, if yes why they are not calling me.? &nbsp;Would request you to provide me the details of concern department or your higher officials so taht i can take up the matter with them personally.&nbsp;The matter is getting already delayed &amp; i can not wait for so long.&nbsp;Hope you have understand the situation &amp; need your prompt action on this.&nbsp;&nbsp;Regards, Shyam Kumar!
09818723488From: [email protected]: Tue, 26 Jun 12:27:51 To: [email protected]: The Service Request No. is 1-12555539274Dear Shyam, Thank you for e-mailing Nokia Care. The Service Request No. is 1-12555539274This e-mail is in reference to the service provision of Nokia Asha 200 device. We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. As one of our valued customers, your satisfaction is one of our primary objectives. We acknowledge, the information received from you and have forwarded the same to our backend team. One of our senior executive would contact you at the earliest. We seek your patience and further solicit your co-operation. We apologize once again for the inconvenience caused to you and assure you of continuous support. Regards, Dimple TharwaniE-mail Specialist - Nokia Care IndiaNOKIA Support Services:1. Find the nearest Nokia Care Centre: Type “NCC&lt;space&gt;City Name” and send it to 55555* (e.g. NCC DELHI) 2. Call us @! 30303838 from your mobile using the STD code of your City Working Hours: 9 AM –&nbsp;9 PM (7 days a week) 3. Email us @ http://www.nokia.co.in/asknokia 4. Online Support: http://www.nokia.co.in/support 5. Protect your Nokia Device –&nbsp;Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre 6. Warranty Terms &amp; Conditions: http://www.nokia.co.in/warranty* &nbsp;Premium SMS charges apply[THREAD ID:1-5RN8S3T]*--*--*--*--*--*--*--*--*--*--*--*--*&--Original Message--! &From: &nbsp;[email protected]: &nbsp;25/06 01:33:58 PMTo: &nbsp;"[email protected]" &lt;[email protected]&gt;Subject: &nbsp;Re: The Service Request No. is 1-12555539274Dear Madam, As per your below communication, i have contacted your Nokia Service Center &amp;amp; ask them for the status of swap!
ed new handset which you have dispatched for the relacment aginst the defective handset.&amp;nbsp;But they have not received any handset, would request you! to provide the dispatch details for the follow up with courier company. The matter is already delayed.&amp;nbsp;Your service center team has told me they do not have any updation on this. Kindly contact at NCC No 0120-4137685 and confirm them the dispatch details.&amp;nbsp;awaiting for your reply.&amp;nbsp;Regards, Shyam981873488From: [email protected]: Sat, 23 Jun 17:43:53 To: [email protected]: The Service Request No. is 1-12555539274Dear Shyam, Thank you for e-mailing Nokia Care. The Service Request No. is 1-12555539274This e-mail is in reference to the service provision of Nokia Asha 200 device. We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. As per updates received from our back end team, we would like to inform you that your device has been swapped. It has been delivered at the same Nokia Care Centre. Hence, we suggest! you to contact the same Nokia Care Centre in order to collect the device. Kindly validate the performance and functionality of your Nokia device. We request you to revert us back in case you face any concern. We apologize once again for the inconvenience caused to you and assure you of continuous support. Regards, Dimple TharwaniE-mail Specialist - Nokia Care IndiaNOKIA Support Services:1. Find the nearest Nokia Care Centre: Type “NCC&amp;lt;space&amp;gt;City Name” and send it to 55555* (e.g. NCC DELHI) 2. Call us @ 30303838 from your mobile using the STD! code of your City Working Hours: 9 AM –&amp;nbsp;9 PM (7 days a week) 3. Email us @ http://www.nokia.co.in/asknokia 4. Online Support: http://www.nokia.co.in/support 5. Protect your Nokia Device –&amp;nbsp;Buy Nokia Extended Warranty by visiting the nearest Nokia Care Cent!
re 6. Warranty Terms &amp;amp; Conditions: http://www.nokia.co.in/warranty* &amp;nbsp;Premium SMS charges apply[THREAD ID:1-5RN8S3T]*--*--*--*--*--*--*--*--*--*--*--*--*&--Original Message&--From: &amp;nbsp;[email protected]: &amp;nbsp;22/06 12:46:! 35 PMTo: &amp;nbsp;"[email protected]" &amp;lt;[email protected]&amp;gt;Subject: &amp;nbsp;Re: The Service Request No. is 1-12555539274Today morning received a call from your Service Center m/s. Gupta Associates &amp;amp;amp; SMS to collect the repaired handset from center.&amp;amp;nbsp;Then i called and brief them the details of below proble! m &amp;amp;amp; all communications i had with you, But its very surprising to inform you that your service team has not received any call from your end, initially you have asked to provide the details of service dealer.&amp;amp;nbsp;But till date you have not cummunicated &amp;amp;amp; discussed the case.&amp;amp;nbsp;The contact nos are 0120-6579999/4137685.&amp;amp;nbsp;Would request you to look in to matte! r and arrange to sort out the case at the earliest.&amp;amp;nbsp;From day one you are just informing me that your higher department is working on it, but i dont feel you have forwarded this case to your higher officials &amp;amp;amp; concern department. Till date just you are assuring me to the matter will be solved at the earliest, but very surprising for me that like a very big company Nokia didnt have any bench mark to resolve the complaint.&amp;amp;nbsp;My handset is lying with your service dealer &amp;amp;amp; i will not pick up from there any losses &amp;amp;amp; damage in terms of financial will be born by you (NOKIA).&am! p;amp;amp;nbsp;Awaiting for your reply.&amp;amp;nbsp;Regards, Shyam Kumar.09818723488From: "shyamkumar ku!
mar"&amp;amp;lt;');" href="jаvascript: void (0);"&gt;');" href="jаvascript: void (0);">');" href="jаvascript: void (0);">');" href="jаvascript: void (0);">');" href="jаvascript: void (0);">[email protected]>;;;;;;Sent: Thu, 21 Jun 20:39:31 To: "[email protected]"&amp;amp;lt;[email protected]&amp;amp;gt;Subject: Re: The Service Request No. is 1-12555539274I m waiting for the call from your concern department, once again requesting you to inform your nokia care team to keep the handset with them&amp;amp;nbsp;till a new handset arranged.&amp;amp;nbsp;&amp;amp;nbsp;&amp;amp;nbsp;Regards, Shyam Kumar098187! 23488From: [email protected]: Thu, 21 Jun 12:05:35 To: [email protected]: The Service Request No. is 1-12555539274Dear Shyam, Thank you for e-mailing Nokia Care. The Service Request No. is 1-12555539274This e-mail is in reference to the service provision of Nokia Asha 200 device. We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. As per the updates received from our backend t! eam, we would like to u...
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