Request to replace the present defective Nokia handset with a new one
Date: 23.10.2011
(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,
I had purchased Nokia Handset (Model Name – C6-01, ESN/IMEI NUMBER– 353759049754132, ITEM:002S7V6, INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- GSM) on 07.09.2011 from Nokia priority partner, Penta Menaka, Shanmugham road, kochi (H.O.Cellular world)
From the day of purchase, the handset is showing the frequent problem of over heating, poor battery back up, just draining in 10 Hrs in normal use. Also battery was not tight fit..I gave phone to nokia care (M/S POOVATH INTERNATIONAL), COCHIN .They said battery wil be replaced and it need to go to Delhi..so it requires a time of 2 weeks. On the next day they called back and said there is a problem on board so they have to send phone also to Delhi. I got phone after two weeks..They said every thing except phone case is replaced. and also battery. I was not satisfied with their explanation. But the problem is getting severe. Phone gets over heated in 5 minutes of calling..Also battery back up just 15 Hrs with out any use of apps/calling. Also its display clarity on outdoors reduced very much. Right bottom part of touch screen is not working well at some times. Some software problems too. Due to repetition of this problem, I don’t want to use that mobile again. So I request you to kindly change the present handset with a new nokia 701 (grey) for your customer satisfaction. I will pay the remaining payment for that mobile. Or atleast with a new c6-01
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.
Yours faithfully,
SanjuBaby
Address for Correspondance:-
SANJU BABY
ARIMALIL HOUSE
ADIMALY P.O
IDUKKI DISTRICT
KERALA-685561
India
Contact- 919995112938
04864 22904
Email: [email protected]
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