Sir,
I purchase new nokia C7 handset from
Reliancedigital
Shipra mall
Indrapuram
on dated 19th july
But after 4 days when i make a call of 10min or so i found that phone was heating up, also when i charge my phone then also the it start heating. i purchase phone from gaziabad but i stay in dehradun so when i came to dehradun i went to nokia care on 14th july and tell them the problem. they take my phone and return it to me on 17th july but again i found that the problem was not sorted out. I submitt the phone again and care center people says that they will check the battery also. I went to the center again on 19th they says that it was not battery problem and they are now sending it to head office delhi.
I call to nokia care center banglore also a put a request they says that i will get a call after 48 hrs but i did not get it. Then i again call to banglore center and ask them tey says i should wait for 2 more days but agin i did not get any call. Then i got ny phone back on 8th august. I check it againg but it started to heatup again. again nokia center people says to submitt the phone. so i submitt it again on 8th august and again call to banglore center and put a request again i get a complain no. and now again i have to wait for 48 hrs to get a call and then 10 or more days to get my phone back
In all these these transactions my new phone which i could not hold for more then 4 days was having lot of scratches and dents on its new body.
Now i want my phone to be replaced with new one. i request u to please look into the matter and help me out.
My Job sheet no. is- 156433527/110715/27 and my old IMEI no. is- 357395049450862
My new IMEI no. is 358261040097988
regards tara verma
thanks
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