Dear sir/ma'am,
1. I bought a nokia X1-01 on 1st Jan from trivandrum. The phone stopped functioning with heavy disturbance in the earpiece and no signal in the sims.
2. I gave the phone for repair under warranty on 7th Jan. I was promised the phone after repair on the same day after repair. When i went back to collect it in the evening it was not repaired and i was told that parts are not available and collect it after 7 days.
3. After 7 days it was still not repaired. I got a sms on 16th Jan 12 which is exactly ten days. I was on official duty outstation and came back on 21st in the afternoon. I went straight to Smart care to collect my phone.
4. I was made to wait 45 mins instead of 10 mins which was promised to see. I requested to see the manager and i was told to wait in his office another 15 mins. I could see the manager sitting across the glass window and so i went to the room and asked him to meet me. He rudely asked me to go out and wait. Inspite of telling him that i am an air force officer and have to go back to duty he still refused to comply.
5. It is 26th January today and inspite of two more complaints with nokia customer care (complaint number : 1-12125894209 & 1-12125760033), nokia has still not returned my phone.
6. Please note that nokia smart care in trivandrum is 10 kms from my house and i have made three trips already which is a total wastage of 60 kms for a phone which costs 1900 rupees.
7. The details of my phone are as follows:
a) Model: X1-01
b) IMEI: 358292042633744
c) Job sheet number at Smart Care: 379465550/120107/90
d) address of nokia care in trivandrum: Smart care, 3rd floor, menathottam chambers, Near IOC petrol pump, Pattom, Trivandrum, contact number: 0471 2559111
8. I request you to kindly take stringent action against nokia smart care or advise me to take up the matter legally in consumer court.
regards,
Flight Lieutenant Abhishek Tewari
Indian Air Force
91 8983091985
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