Dear Sir
Subject: Complaint against Nokia Care, Kotla Mubarakpur
From last few days, I was facing problem with the hands-free of my Nokia X6 which I bought just 3 months ago. On my first visit to Nokia care, they told me that I need to bring the bill. On my second visit to Nokia care, they told me that I need to mention battery number, charger no. and paste some C-sticker that is pasted on the box of X6. In spite of getting compeletely frustrated, I visited them again as it is nearest to the place where I work. When I went to them the third time today i.e. on Sep 28 somehow they agreed to submit my handsfree. When they submitted my handsfree, I also mentioned a little problem that I was facing with my phone. They told me that I should reinstall the firmware (Operating system). Since they told me that they have the latest software, I submitted my phone with them. On submission, they told me that I can get back my phone in the evening by 6 P.M. but at around 4 P.M. I received a call from them that accidently my phone has got dead and it will now take one week to get it working again but they will provide me a replacement phone. The replacement phone they were providing was Nokia 7610. Now, my X6 had all my contact numbers and important data. I had made back up of this data which I could restore on it once I get my X6 back. But that back up can not be restored on 7610.
Therefore, now I am completely screwed by these people and I have no choice to but to live without my data, contacts and music for one whole week. Looks like my Rs 15, 600 which I have spent on X6 have compeletely gone waste.
Please help me.
Yours faithfully
Sushil kumar
9717039349
Phone - Nokia X6 - 16GB
IMEI No. 352006045503001
Address of Nokia Care:
A 180 sukhdev nagar market kotla mubarakpur newdelhi-3, opp defence colony red light, New Delhi
Job Sheet No. - 213433527/100928/34
Contact Person is Ms. Neeta Sharma - 9999659898
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