I visited the nokia care center at vile parle west at around 515pm on 21st March.i own an E63 nokia handset whose audio output through cell speaker is very low.i was given a token number and went to counter number 3 The lady inspected my cell and told me the engineer would let me know how much time it would take and in 5 mins she told me it will take an hour long.infact i even suggested her one of my friends with the same cell told me the issue would be resolved once the software was upgraded.i also gave her my alternate contact cell number which i was carrying with me and asked her if they would call me..she said i could come by 630pm .i told her the time was 539pm so that means i have to come by 640pm.she said it would be done before that .my job sheet number was 573504867/100320/112
i returned back to the nokia care centre at 645pm.i waited for my turn my token number was N114.My number came at counter number 9.the lady on the counter was in a hurry to go home so she gave me my cell and told me to check it in the waiting area. As i checked my cell the issue was not solved at all so i approached the lady at the coupon counter she guided me back to the lady on counter number 3 as the lady on counter 9 had already left for the day and i told her that the issue was not solved at all and then i asked her as to what had been done to my cell .on that she first told me some part was c hanged and the software was not updated, on hearing this i was surprised in spite of suggesting to her the software was not updated, then she asked the engineer and he told her it was updated. then i was guided to some guy on counter 8 who was already busy so i was told to wait.by that time it was already 715pm.then my cell was being rechecked up by some engineer Fahim.i was sitting patiently till i saw the clock it was 8pm.
Then there was this guy Mr. Mukul Mehta who i asked very politely how long will it take more as i was waiting from 530pm and i had other commitments. He spoke to me in a rude manner saying that they had 100 of others things to do and mine was not the only cell being looked upon. I asked him what do you mean when u tell a client to come and take his cell away by 630pm isnt that a commitment. And anyway i had come by 645pm.
There was a senior person sitting in the cabin named Mr. Desai who refused to speak to me. Then after a lot of persuasion i got to speak to the franchise owner Mr. Rahul Mehta. I recited the whole thing to Mr. Rahul and he was the elder brother of Mr. Mukul Mehta. He accepted their fault and all i told him was that only if the quality quontroller would have checked the piece before i wouldnt have to wastemy time till 830pm. Then Mr. Rahul checked my cell E63 and told me that my memory card virus and thats the reason why my software was runnning slow and i will have to format my memory card. He was also in a hurry as it was already 9pm. The moment i came home and inserted the memory card and let it stabalise for a while the cell was working fine. Though i still fell the sound output is still less as compared to other E63.
I suggest to Nokia after this horrible time wasting experience of 3 and a half hour the name of NOKIA CARE center must be changed to NOCARE center.
I HOPE THESE PEOPLE ARE REMINDED THAT THEY ARE A CUSTOMER CARE CENTER AND OW TO BEHAVE WITH CUSTOMERS.
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