A NOKIA mobile Model C5 instrument was purchased by me 0n 13.10.2010 from M/s ELECTROVISION, Udaipur vide Cash Memo NO.3529 dated 13.10.2010 with details as under:
EMEI No. - 354330041729271, Battery No.- 0670555, Charger No. – 0675464
Suddenly on 30.11.10, outgoing and incoming calls got stopped i.e. no ring was coming or going. After sometime it showed the message PHONE START UP FAILED CONTACT RETAILER
The matter was reported to M/s Electrovision who directed to contact your authorized Nokia service centre at Udaipur. The instrument is handed over to NOKIA vide details as under:
Service Job Sheet No. – 212433527/10113040/41 dated 30.11.10, Time 14:32.
The target delivery date was 30.11.10 but they asked to contact on 01.12.10. On aforesaid date it was told that the servicing may take further 10 days as there is hardware problem in the instrument. The telephone number of service centre given is also not responding & they have not shown any courtesy to intimate the status over telephone/mobile.
NOKIA being a reputed company which is not expected to take so much time of 10 days further the instrument of the company like NOKIA with best quality control practices is not expected to show such problem in such a short span of 48 day after purchase.
May please arrange to replace the instrument at the earliest as I am proceeding abroad on 05.12.10.
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