I have purchased Mobile Nokia Model 5233 on dated 13th July'2010 from M/S 21st Century 11A, EXT, 1 Gandhi Nagar, Jammu Ph- 2457884 vide their Bill No. 3170 dated 13th July'2010.
On dated 22nd July'2011 while I was driving my car, and I put the Mobile on the dash Board with sound condition. But only after covering 6-7 Kms I take my mobile to ring some body, but there was no image in it. I immediately rused to the A R Communication, Gen. Zorawar Singh Chowk, Sec-14, Nanak Nagar, Jammu an authorised agent of Nokia Care. While checking my set, and informed me that its display had gone and recieved Rs. 2200/- for damaged Display vide their receipt No. 715 dated 22/07. While checking the Mobile after the installation of new Display, I found that the fading images are captured by my camera. The Service Engineer assured me that after of couple of days it work smoothly. but Alas, it didn't. Today on dated 27/07 I again visited the above mentioned Nokia care Centre and they imformed me that its Camera had also gone, and new Camera will be installed for Rs. 600/- vide Job Sheet Number : 921433527/7 dated 27/07and will be delieved after couple of days.
I request your good self that just a few days of expiry of my Warranty, such defect has occured in my Mobile without of any my mistake. I request to your good-self with a faith that atleast Camera should be replaced free, and at the same time please confirm me whether the above rates charged to me are genuine or not, because I suspect that I have been charged more, as in the Nokia Care rates differ from Engineer to Engineer / man to man. There should have been a fixed rates only. For Camera they first demanded me Rs. 800 /- after wards only 600 only, such a cases should not happen with the reputed companies.
Thanks
Ashwani Kher
H/No 347/4
gangyal Garden
Jammu
Phone_ 0191-2481298
9419204919
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