Saturday, October 16
To
The Care Manager
Nokia India Pvt. Ltd
SP Infocity, Industrial Plot
243, Udyog Vihar, Phase I
Dundahera, GURGAON
Dear sir,
I have purchased one mobile set Nokia X3-00 B.silver IMEI:353770045405413 from your dealer M/S Impression Gallery, Court Road, Saharanpur vide bill no. 5001 book no. 101 dt. 04.08.2010. But I am sorry to say that after using the set it becomes hot. I returned the set to the dealer but after a week the dealer informs that the battery of the set is defective and go to the customer care centre M/S Raja Tracer, Paraswanath Plaza, Saharanpur. After receiving the set from dealer I have given the set at your customer care centre and the incharge Mr. Rajeev has checked the set & informs that problem is in Battery & it will be replaced for which it will take minimum 7 days for replacement of battery. I got the new battery after a week but with the new battery the set again becomes hot and again I have contacted Mr. Rajiv and informs that the problem is same even after replacement of battery. He informs me that to again send the set for checking. After checking the set he informs that he cannot do anything and I should go to the dealer from where I have purchased this set. I again visited at dealer shop and given the set to the dealer.
The dealer talked with Mr. Rajeev and Mr. Rajeev informs that IC is damaged than the dealer asked Mr. Rajeev how it get damaged than Mr. Rajeev given no reply to the dealer. The dealer has also asked from Mr. Rajeev that when without ELS you never receive the set & when you took the set in your workshop than what you have done with set you know better. After one week he again returns and replied that this can be replaced only at customer care. I again visited at customer care but Mr. Rajeev has clearly refused that he can't do anything. Ultimately nothing has been done and the set is lying idle even after two months. Please look into the matter & give the instructions to your dealer and customer care that they get the set replaced without further any harrasmenT..
With Best Regards
Sheel Goyal
Liberty Shoes Ltd.
75, Mission Compound
Saharanpur- 247 001
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