Not able to send SMS from a Brand New X2 Mobile Handset want this complaint to go to MD Mr. D.Shivakumar -Nokia India Pvt LTD and get defective handset replaced by a brand new Fresh X2 mobile Handset
The correspondence to dealer from whom i have purchased handset, Nokia Care Centre -Chinchwad Pune and then finally to The Care Manager, Nokia India Pvt ltd by e-mails is given below for your reference
I need your assistance and get it resolved immediately.
A serious complaint about your product needs to be resolved immediately
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InboxX
Ajay KhabriTo, The Care Manager, Nokia India Pvt Ltd, SP Infocity, Industrial plot #243, U...
May 30
Mail Delivery SubsystemDelivery to the following recipient failed permanently: responce@newdigitalwo...
May 30
Ajay KhabriTo, The Care Manager Reminder /NOTICE 1 no responce from your side yours sinc...
Jun 1
Mail Delivery Subsystem550 5.1.1 http://mail.google.com/support/bin/answer.py? answer=6596 c8si344420...
Jun 1
[email protected][image: Nokia] This Nokia Customer Care message is in response to your email...
Jun 2
Ajay KhabriDear Priyanka Agarwal The whole of the activity what you have asked me to do...
Jun 3
Reply |[email protected] to me
show details Jun 6 (11 days ago)
Hello Ajay,
Thank you for contacting Nokia Careline.
We understand that you are facing issues with handset and you want replacement.
We know how inconvenient this issue can be and we will be helping you to resolve your concern.
You may kindly know that the Nokia care center would decide to service the phone or swap it working unitdepending on the nature of your concern in the phone and the level of servicing required. Hence we are currently not in a position to comment onyour request for replacement. We acknowledge having received your email and have recorded the same for future concern of
action.
Your case ID is 1-11670321537.
For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of
9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia.
You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Nidhi Gupta
Nokia Careline
[THREAD ID:1-5D07HQ8]
&--Original Message&--
From: [email protected]
Sent: 03/06 10:29:06 AM
To: [email protected]
- Hide quoted text -
Cc: AJAY KHABRI
Subject: Re: A serious complaint about your product needs to be resolved immediately
Dear Priyanka Agarwal
The whole of the activity what you have asked me to do has already been done
by me as i have mentioned in my first complaint you can verify it with your
customer care center the address is below :-
*Sky Link*
Mobile Accessories, Mobile Dealers, Mobile Phone, Mobile Phone Stores, Mobile
Repair Shop, Mobiles
*Address*
16/17 Sundar Baug, Pimpri-Chinchwad Link Road
Chinchwad, Pune
*State*
Maharashtra
*Specialization*
Dealers Nokia Mobiles
*Email*
[email protected]
*Operational Timings*
10:00 AM To 08:00 PM
9822261950
020-27485812
I hope you will replace my current handset having these problems with new
handset that only can now solve my problems if at all you take care of
customers who were having faith in nokia brand as all the members in our
family are having nokia mobiles right from begning. If this handset will not
be replaced by new one
I will take appropriate action from my side as i have requested you even
after facing so many problems.
Waiting for a positive reply fimmediately from Nokia mobile company
Regards,
Ajay Khabri.
- Hide quoted text -
On Thu, Jun 2 at 3:33 PM, wrote:
> [image: Nokia] This Nokia Customer Care message is in response to
> your email request Hello Ajay,
>
> Thank you for contacting Nokia Careline.
>
> We understand that you have an issue with your Nokia X2-00 device.
>
> We know how inconvenient this issue can be and we will be helping you to
> resolve your concern.
>
> Since we are unable to view your phone physically in order to judge the
> exact concern in your phone, we request you to take your phone to the
> nearest Nokia Care Centre. Our technicians will assist you in the best
> possible way.
>
> Pursuant to your request for replacement, we would like to inform you that
> the Nokia Care Centre would decide to service the phone or swap it with a
> working unit of the same model depending on the nature of concern in the
> phone and the level of servicing required. Hence, we are currently not in a
> position to comment on your request for replacement.
>
> We recommend you to take along the proof of purchase/receipt while visiting
> the Nokia Care Centre.
>
> For location of a Nokia Care Centre nearest to you, kindly access the
> following web link:
>
> www.nokia.co.in/carecenters
>
> Before submitting your phone at the Care Centre, you may kindly take a
> backup of the phone contacts data to the SIM card. If the phone supports
> memory card, take a back up of contacts, messages, images, clips, etc. on to
> the memory card or on to the PC. Back up can be taken, provided the phone is
> in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia
> India would not be responsible for the loss of data during the repair
> process.
>
> Your case ID is 1-11670321537
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
> week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia. You may also find answers to your queries at
> www.nokia.co.in/support. We reassure you of our continuous support.
>
> Thank you for choosing Nokia.
>
> Regards,
>
> Priyanka Agarwal
>
> Nokia Careline
>
> [THREAD ID:1-5D07HQ8]
> [image: Visit Ovi]
>
>
>
>
> &--Original Message&--
>
> From: [email protected]
> Sent: 30/05 10:57:22 AM
> To: [email protected]
> Cc: [email protected]; [email protected]; AJAY KHABRI **
> Subject: A serious complaint about your product needs to be resolved
> immediately
>
> To,
> The Care Manager,
>
>
> Nokia India Pvt Ltd, SP Infocity, Industrial plot #243, Udyog Vihar, Phase I,
>
> Dundahera, Gurgaon-12 Haryana India.
>
>
>
> Dear Sir,
>
>
>
> I have purchased a NOKIA X2-00 B.RED Mobile Phone (IMEI:356236049133291) on
> 27/4 vide bill no 120000807 dt 27/4 in my wife name Monika
> Khabri from
> your dealer in Pimpri, Pune. The details of dealer are given below :-
>
>
>
> Dealer:- Nokia Priority Partner
>
> NEW DIGITAL WORLD
>
> A-1, SAI PLAZA, SAI CHOWK PIMPRI
>
> Telephone no: 020-65109883
>
> Email:[email protected]
>
>
>
> The problem with your mobile handset is that we are not able to send SMS to
> anyone from your handset and are able to send it from another handset. This
> complaint was give to the above said dealer who told us that Software needs
> to be loaded to your handset and you should go to Nokia customer care the
> address of which is given below
>
>
>
> *Sky Link*
>
> Mobile Accessories, Mobile Dealers, Mobile Phone, Mobile Phone Stores, Mobile
> Repair Shop, Mobiles
>
> *Address*
>
> 16/17 Sundar Baug, Pimpri-Chinchwad Link Road
> Chinchwad, Pune
>
> *State*
>
> Maharashtra
>
> *Specialization*
>
> Dealers Nokia Mobiles
>
> *Email*
>
> [email protected]
>
> *Operational Timings*
>
> 10:00 AM To 08:00 PM
>
> 9822261950
>
>
>
> 020-27485812
>
>
>
>
>
> I went to your customer care they tried to load software but could not
> rectify the problem.
>
>
>
> Nokia being such a good brand if are having problems like this does not
> speak good of the brand itself.
>
>
>
> I have a request that my current mobile handset be replaced with brand new
> fresh handset from the dealer mentioned above as he is not willing to
> replace the handset even if it is in warranty period
>
>
>
> I am once again putting stress on this that if my handset is not replaced
> with brand new handset within a week from toady i will be complelled to
> give this information to media and go to the consumer forum so better is
> that if we settle this issue without my going forward with my action plan
>
>
>
> Waiting for your feedback and status immediately
>
>
>
> Regards,
>
> Ajay Khabri.
>
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