NO revert by NOKIA so far No focus on Customer Problem. Its 17th day No revert from Company end... is Hopeless...
Nokia
Location: Delhi, North West Delhi, Delhi, India
Posted: 07-05 by vaibhavincontact Send email
In Warranty period No service
My Name is Vaibhav Bhatnagar mobile no.9971010680, i had purchased NOKIA-X3 Mobile hand set from CROMA retail Center, kamla nagar, Delhi on date 02/06.My Mobile serial no is 352691043943406 is under warranty period & After 4-5 days of my purchased when i connected my mobile with USB cable I found USB connector is not placed well & it came out from along with USB. Under warranty i need to get this resolved please guide how to go about as NOKIA care center- Durga communication, Delhi is asking Rs.2600 for repairing which is unfortunate for my kind of NOKIA loyal customer. They had chrged Rs.50 also as inspection charges from me. Pls share how under warranty as a Customer i had been treated when i am paying charges for my product under warranty. You are requested to provide me a Solution as my case is not damage case, this may be related to manufacturing fault of the mobile set. your intervention & support is highly desirable.
Above is the Mail which i Placed as my complain to company official site. Whereas company denied it by refrrering this fault as Damage by customer whereas not even a single representation made by company employed customer representative instead of they are supporting to their appointed care center who are making money befooling the customers.
This is highly dissatisfactory no initiation by company on its LOYAL CUSTOMER VOICE where company is supporting its distribution only not to customer is really SAD in this tough competitive Age.
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