Bought my new Nokia N8 phone on 30th october in the evening for approx. 24 thousand. On 1st of november my phone got dead in the afternoon. considering it to be a battery discharge problem we charged the battery and started the phone which started in 5 mins time. next day from morning to evening my phone gave the same problem thrice. we called the store from where we had bought the phone and asked for replacement because by then the frequency increased. Next day in the evening my phone went completely dead and would not start."The mobile store" from where we had bought the phone completely refused to help us and said we can replace the phone only within 48hrs. when i said i started getting problem within 48hrs still they coudnt help us.
Finally helpless we called the nokia helpline no. and they said you submit your phone at nokia care then only we can take the matter forward. We did as asked and within an hour my phone started working and i got it back. After an hour or so it went dead again. again we took it to nokia care and same thing followed. after an hour of leaving the nokia care my phone was dead again.
meanwhile email communication with nokia were on. Third time i went to nokia care and the representative there kept my phone for overnight observation. Now they are saying they will send my phone to nokia and in case my phone still has problem they will replace it with a working unit (not new) of same model.
now why should i take an old phone in exchange of my brand new phone which my husband gave to me as a gift from his hard earned money.
I want replacement by a brand new peice or my entire money back with compensation for this mental and physical torture to me for no fault of mine.
Priyanka Tripathi
[email protected]
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