Dear sir/madam
I m David Raju. M from bangalore. This is to bring your kind notice about my nokia N97 WHICH IS UNDER WARRANTY. i have submitted my mobile in ACCURATE CARE - BANGALORE on 07/12. my job sheet number is 299465550/101207/71. For the same problem N97 was sent to nokia repair factory - Delhi on 16 feb and 2 sept. it came back to me with same problem saying it is repaired. but once again i gave it on in NCC on 7 dec for the same problem n they have taken their own time around 25 days and replaced my N97 phone with swap device nokia C6. i bought my N97 for Rs. 32, 000 and they send C6 wich is costing aroud 12, 000. how can i accept this device? so i send it back without receiving and requsting them to give me my own nokia N97 or any equalant device to the price of nokia N97. the reason what they gave for replacing with c6 was, the production of Nokia N97 has stopped and thats why they gave me this device Nokia C6, costing Rs.12000. usually nokia care will ask us to wait 10 working days to get our handsets back but i have submitted my mobile on 07 dec till now there is no proper response. Practically, I m calling everyday to nokia care to enquire about it. On 13 jan ACCURATE CARE people called me n told that they gave two options to choose swap device 1 is N8 n 2 is C7. after enquiring I told them to issue me N8. they told me to wait for 5 days, afer 5 days i called them n they told me that i m getting my N97 only and i need to wait for some more time. They are taking their own time, now almost 45 days I don’t have phone. I even called 30303838 and complaint on 01 Jan 11 with complaint number 1-11386947707, for this complaint's resolution I was practically calling nokia care 30303838 everyday. Now what device I m getting n how many more days I have to wait. Is there any one in NOKIA to help me? I have been using nokia phones from 6 years and never used any other phone. Now, I am loosing that GOOD WILL with nokia and feel like not recommending to anyone. Please do the needful
- David Raju. M
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