I bought N97 mini (Pdt code: 0585427; ESN/IMEI No: 358315032813008; Warranty Ref No: APAINY237747025) a month back from Croma store at Ameerpet, Hyderabad. Since the time I bought my phone I am facing a lot of issues as follows viz.,
a) phone hangs up very frequently and then the only option is to remove battery and re-insert to restart.
b) name of sender is not displayed in sms most of the time
c) time of sms coming into inbox is mostly one hour late... this is seen even when i do self sms... the time shown in 'sent' and the time shown in 'inbox' is different by almost an hour...
I would like to register my deep sense of frustration at the product I have had the misfortune of buying!
The N97 mini was bought to ensure that my company email (lotus notes) is configured so that I can be on the move. My job as in sales means that I move around quite a bit and also that I need to access mails frequently to give my approvals for a host of things.
However since taking N97mini, all my work related issues have aggravated.
I gave the phone to the Nokia Care srvice centre (Silicon Mobile Service; Somajiguda, Hyderabad) and they gave back the mobile in one day saying all issues are sorted. I found to my dismay that nothing had changed. On 26th Apr I again went to same centre and gave back my mobile. This time I have been told that I will have to wait for a max of 10 working days since the mobile will be sent to Delhi for further check.
During this period I have been given a standby N70 mobile which is useless for the purpose for which I took N97 mini.
My question to Nokia team is that is this customer service? When a customer buys a product from an Organization which is as reputed as theirs, should he go though all these pains?
And especially when the model is one of their premium ones and their latest models?
Is this how Nokia Cares? I want a new replacement for my mobile.
Jay Nair
9701440683
Hyderabad
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