Dear Sir/Mam,
I purchased Nokia phone model no 2700 from Cariano Next shop no 8-E Kamla Nagar Delhi-7 this year on January 10th.
As mentioned the model no of the phone and as stated in the original Bill is Nokia 2700 IMEI no mentioned is #358324035596404.
The phone worked well for some time and it went dead while charging last month. I called Nokia care at number mentioned on Nokia website i.e 91 (11) 30303838 and spoke with Himender singh who gave me the nearest available Nokia care address and informed me to submit my dead Nokia phone there.
The address given was :-
Net Dot Solutions *
Delhi
5A/1, First Floor, Opposite Tilak Nagar Police Station, Metro Pillar No.-492, Near BK Jewellers, Tilak Nagar, New Delhi 110018.
Phone : 011-65131050
E-mail: [email protected]
I went and token no 03 was given mentioning following details :-
time 14:28:23
Date 27:12:2010
I was told that phone cannot be repaired since it's tampered. I was asked to pay for services and repair for Nokia phone which is still in warranty period.
I confronted the engineer that since the phone went dead I haven't given the same to anyone and therefore it's not been opened by anyone except Nokia care. It's still in warranty period and therefore should be repaired/replaced as per warranty provided which expires next year on 10th of Jan.
The engineer insisted that Nokia care will not accept the phone and repair it.
The engineer insisted that I need to pay INR 950/- in order to get the phone repaired eventhough it's in warranty period.
This phone which I purchased cost me INR 4000/- as stated on the original bill.
Why would I show phone to a local person when it's still in warranty and can be repaired by Nokia care for no charges?
I would like a refund of the said amount INR 4000/- if Nokia is not willing to take ownership of there inferior product.
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