Hi,
This is to bring to your reference about the harresment i am facing from Local Nokia Care Manager (Bright Info Com, Visakhapatnam, Andhra Pradesh, India) in regards to my Nokia N8.
I have bought Nokia N8 handeset in the month of Nov (IMEI - 355361041351070). The handset worked all well till March 16th.
On Mar 16th, my handset went dead all of a sudden and did not switch back ON... tried charging but of no use. So submitted my Handset with Nokia care center at my place.
Nokia Care Center:
Bright Info Com,
Opp Sampath Vinayaka Temple,
Asilimetta Jn.,
Visakhapatnam,
Andhra Pradesh - 530018
India
First Instance:
I submitted the handset on Mar 17th at the above mentioned Nokia Care Point. They said that the set needs to be sent to company to get repaired and would take more than 10 days.
After several follow-ups, i got my handset on Mar 28th (Fully Charged). I took my handset and observed the display was showing purple tint. When asked abt the same at the Nokia Care center, they told me that it is not a issue at all. So i left the place and used the set for a day.
On 30th of March when i tried to charge the handset, it was not charging... :(which means the handset is still with the same problem. I went to Nokia Care and inquired about the same.
They asked me submit the handset again, so that they can send it to Nokia Company and get it repaired.
Second Instance:
So, as per the Nokia Care Point people, I submitted it again. The Handset went to certified technicians of Nokia for the second time for the same issue.
After several follow-ups with Local Nokia Care and the Nokia Cust Care, i got my handset on 14th of Apr. Only to see the handset charging with more purple issue.
Again on Apr 26th i had the same problem (Handset not charging). which means the handset is still with the same problem.
Third Instance:
On 26th of April I went to Nokia Care and inquired about the same.
They asked me submit the handset again, so that they can send it to Nokia Company and get it repaired.
Which means the Handset is going to the company for the third time to get repaired by the "SO CALLED CERTIFIED TECHNICIANS OF NOKIA" for the same issue.
"Three Repairs on the same handset with same Problem"
I got pissed off this time with Nokia...
Me being with Nokia from past 11 Years never experienced this issue. This is for the first time i had observed this and really got vexed with this handset (Nokia N8).
This time i was really in need of hasle free handset from Nokia... but from Nokia Cust Care when inquired got to know that even third time it is getting repaired and being sent to NCP.
This was heights... and now the Nokia Manager (Mr. Ashok) who introduced himself as a branch manager for Bright Info Com, Visakhapatnam assured me that he will get me a replaced handset.
After several days of tiresome calls and running around NCP, i was finally told that they are going to give me a replaced handset. I got the handset on first week of May (IMEI: 355944045194149). It was working fine with this Purple Tint display problem. when asked about the same he (Mr. Ashok) said that he is going to replace the display the next week of May (which means second week of May). So i returned home with a handset with display problem.
On Monday, May 09 i received a call from Nokia Cust Care to know the status on the complaint which i raised for all the above mentioned problems and said that they are replacing my handset and gave me a IMEI number (Sorry not handy now). I was really shocked and called up Mr Ashok from NCP, Visakhapatnam. (91 - 9866622578) and told the same thing to him.
He said that he has given a different handset as a customer courtesy and did not wait till Nokia Company to send a handset to me.
I really doubt this behaviour of Ashok then as i thought may he was trying to get away with the handset which had the display problem (which he gave to me) and could get a better handset.
The very same day he called me up in the evening and said that the handset which Nokia Company has sent is not all a good one and said that he has actually sent it back to the company. When asked the reason behind he calling up and telling me this, said that "This is for your information and not to mention about he taking a valid decision on giving a different handset to me)
From then he is not answering my calls and when ever he is, he started giving excuses that "the displays are not yet in the store" on fine day when called up, he actually asked me come down at 7.30 PM and could get my handset repaired for the display. When i was there on time, he gave me a excuse that the stock had arrived now only and would take sometime to get everything settled. And saying so asked me to come the nextday.
As, I stay 21 kms away from the NCP. I thought of calling him before starting from my place. But he never used to answer my calls :(
When called up on the Landline of Bright Info Com (0891 - 2706706), they staff out there used to give irrelevant answers to my questions.
He is still playing with my patience till today by asking me run around the store and call only to listen to a answer that the stock is not yet in...
I seriously feel that Mr. Ashok is taking his revenge on me as i have raised a complaint against him and his staff here in Bright Infocom with Nokia Cust Care (0891 - 30303838)
as they were not responding to me properly when i was there at NCP on March 29th.
Mr. Ashok was not ready to accept the issue i raised about the purple tint and simply throwed the handset on the table recklessly.
I had a feedback call on the same from Nokia Cust Care and i told the same thing. The nery next day he called me up and put a conference with someone whom he introduced to me as a area manager and asked to tell him the truth.
I Told everything which i had experienced with him and staff.
I feel this is the issue that he is playing with me.
I am sitting with a defective Nokia N8 handset with me and have no choice apart from calling him up only to listen that there is no stock for N8 displays yet or to come every 2 day to NCP only to return dejected.
After spending 23, 000 Bugs on a multimedia phone, I am just helpless!!
I am sorry to say this, but I started hating NOKIA, firstly for the in-efficient technicians worked on the Nokia N8 handset and secondly for recruting Managers like Askok who are like taking revenge on customers who try to bring the actual face of Nokia.
My sincere plead through this mail is...
NCP are the only people who are in direct contact with the customers, if they dont behave properly, it is straight blow to Nokia, because of which the customers are loosing their faith on Nokia.
If someone can help me out with this Nokia N8 display Problem, I would appreciate a lot!!
Thanks to whoms so ever who is concerned to read this mail, and thanks a ton for their time on the same...
Awaiting a response...
For further clarifications, would contact me on:
Mobile: 91 9989477068
email: [email protected]
Have a nice day!
Regards,
Sunil Kunar Panda
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