Sir / Madam,
Sub: Complaint No . 11067266381067
I bought an Ondia AC from rathna stores in chennai about one and half month ago. Recently I had a problem witt my AC that it got water leaking through the indoor unit.
As i had your Call center number i has registered a complaint on saturday (25th June around 0930 hrs) and there was request from my side to your call center executive that I will be not avialable on monday as i will be moving out of chennai for my official work and as per your executive (call centere) told that it will be done by monday. On this I have requested one of my friend to take leave and be at my home so that your technicain can do the work hassle free. But your service technicain didn't turned on that day.
When I call Upon the Call center on monday they had given Mr. Rajesh's (service incharge mobile No. 07305955333) of that area and asked to contact him. I have called him on monday evening he has told it is due on monday and he can send the person only on tuesday (28th June after 1500 hrs). I have requested him to depute his technician atleast by morning so that the friend who is waiting at home atleast turn to his work by afternoon and he has agreed upon this and committed that the person will be reaching the site and complete the work betwenn (1100 hrs to 1300 hrs).
When I have called Mr. Rajesh Again on tuesday after 1300 hrs hs he has asked me conatct Ms. Roslin to check the status of Technicain and after two of struggle i got the numebr of your Technicain Mr. Hari when I called upon he told he will not be able to come as comitted and he can reach only by 1900 hrs. On the same day I got a call from one your technicain around 2100 hrs whether he can come to service the Machine by this time.
Request you to take up this issue. I don't think night 2100 hrs is suitable time to service an AC at home and don't let the customer waste their time and money for getting service done which is under warranty. Please request your person to be comiitted to their timings as in today's world time is important. I can't sit in my house waiting for your technician till midnight.
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