M.Arumugham,
255 NGO New Colony,
Tirunelveli 627 007.
Phone: 9442152604 / 0462 2552604
To
Mr. Balasubramanian.
ONIDA SERVICE CENTRE
66.A 8/1 Ground floor, Babuji Nagar
TIRUNELVELI 627001
BY RPAD
Sir,
I am M. Arumugham. P.A.to C.E.O. (Retd)., I bought one 1.5 ton ONIDA A C . (S18SPDN5) ON 19th March at M/s vasanth &co., Palayamcottai. (Bill no 20610000090341 dt 19-03).
When the Machine starts working, it is observed that the outdoor unit seems to be very hot and so I have booked a complaint on 19th April (call no 12049876380180). The next day one technician came and accept that there is some problem in the outer unit. He told me that he will consult Mr. Sakthivel, the chief technician to rectify the problem.
I have ringed Mr. Sakthivel so many times and finally he came on 25 th April. He accepted that there is some fault in the out door unit fan and he said with in two days it will be rectified.
After a number of calls, one technician came on 30th April and said that Mr. Sakthivel will come and rectify the problem.
It is highly regretted to inform you that the fault is not rectified till date even after a lapse of 31 days. All my efforts are in vain. I don’t know why there is such delay.
I have contacted your chennai Call centre nearly five times and every time they gave me separate call nos as follows.
12049876380231
12059876380023
12059876380060
12059876380066 (on11-05)
12059876380127 (on19-05)
But the defect remains the same. No sincere efforts have been taken by your service person to rectify the problem. I am feeling very bad for buying your company product because of your service deficiency.
Your worst attitude on after sales service has pushed me not to recommend your products to my near and dears. I am to inform you now that if the defect in the AC unit is not rectified within a week’s time, I will approach the Consumer Court for getting remedy.
Expecting a good step and a reply I remain.
Tirunelveli
19.05.2012 (ARUMUGHAM.M)
Copy to
M/s Vasanth & Co., Murugankurichi, Palayamkottai, Tirunelveli-2. – for information.
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