This has reference to my Complaint logged with onida customer care (10122436381477).
I had complained that when the power of MW is switched on, the system is ok of 3 seconds and suddenly the display is flickering and operation of the MW stops.
I just want to mention a few points related to the closure of my complaint.
I got a first call on 16th / 17th for the call centre about the issue I was facing with the MW Onida Black Beauty (21lts). I communicated my convenient timings for the technicians visit.
On Saturday 18th Dec one of the Onida technicians came in around 4 PM, he checked for the issue and came to the conclusion that there is a fault in display panel and that needs to be replaced (approx cost would be around Rs1800/) and he would communicate the same to back office.
On Wednesday 22nd Dec one more Technician called in and according to him on his investigation he came to the conclusion that problem is with the main power cord of the MW and that needs to be replaced. He assured that someone will call back for the same.
After all the R&D I sincerely request you please either replace our MW or provide one time resolution (buy back policy or something that exists with the customer policy of ONIDA).
It is really of no use to keep a dead, useless equipment, I am sorry to mention that I never had a good experience with the Onida MW and we have hardly used the same.
Customers aim to invests his/her money in these electronic items is get a support / make a life easier
we are middle class people, we can't missuse any product, as we can't afford any financial loss.if this is the kind of service provided by the company they have no right to stay in the market as, customers are not happy and satisfied with the after sale services provided to them. Why do these companies sell the product if they can't provide the service well and on time.
I would really appreciate your efforts to provide me a complete solution ASAP.
Regards
S Badam
0 comments