Dear Sir,
This is to bring to your notice the horrible experience I have had and which is still continuing since I purchased an air conditioner for your authorized dealer at Pondicherry. I have suffered nothing but mental harassment and have made numerous phone calls to your dealer for the past 7 months. This is my first and last mail to you and I will go legal and see to it that my friends and family never buy an Onida product.
Case History:
I had purchased an AIRCONDITIONER from your dealer YESHEBA AGENCIES located at 314, KOSAKADAI STREET, PONDICHERRY VIDE RECEIPT NO: 8821 AND DELIVERY CHALLAN NO: 5089 on 09/06. On the very second day of purchase water started leaking from the AC and the walls were soaking wet. After numerous calls made to the dealers office at 0413 – 226235 and to the dealer and mechanics at 9894257194 [ Vijaya Babu ] and K. Purushoth at 9786034641 nothing has been done till date. They have visited my premises and have just said that the unit is a faulty one and must be changed but nothing has happened till date. My father is a senior citizen is not well and the AC had been bought to make him feel comfortable at home but it has never served the purpose.
The dealer has been lethargic in is behavior and so is the mechanic. I have suffered a lot because of this and request you to change the unit supplied to me immediately and take stern action against your dealer.
Also if a new unit is put in place see to it that the date of warranty is from the date the new unit is in place or else do not bother, I will either throw the same in your dealer face and have a news published in the local news papers in Puducherry about the bad service of Onida.
Regards
K. Kathivelu
Advocate – Retd Senior Editor Hindu Publications
NO: 13 A, NURUMADAI STREET,
VASANTHA NAGAR
MUTHAILPET
PONDY
PH - 9842301099
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