We bought a new LCD Onida TV (Model no: LCO24MMS) on 06.07.2011 on the occasion of my only Sister Marriage as gift from her family to In-laws house. Unfortunately your product failed to perform its efficiency within no time. On the 10th day of purchase a green (depends on the clarity - Yellow) line appears vertically over the screen. Initially we thought that is the problem with the cable connection. But in the video also, it is appearing. We have lodged a complaint on 22.08.2011 over phone to customer care, but the in person appears on 25.08.2011 and conveyed that the screen got a problem that have to be replaced and given a complaint number (11080736381120).
But after that day, he never turned up, after a continuous calls the person visited on 10.09.2011 and took the TV with them, giving the assurance to return it back within in 4 days maximum.
Still its lying with
MIRC ELECTONICS LTD
JVC ONIDA SERVICE CENTRE
Kailash kalyan aprtments, bhagyanagar colony lane
Kukatpally, Hyderabad.
Since 10.09. the person is not attending our calls on regular basis, fortunately yesterday he attended and said it will take another 4 to 5 days. We took the decision of the tv, with the brand name, quality but there is no use.
As a human being from India, you should aware what will be my family situation in-front of my Sister In laws. You people don't have any humanity and the customer service is very much pathetic, disgusting and gruesome.
Being a Engineer i could understand the Electronic products wont have the definite life period but the response and the customer service what Onida is providing is very much least in the Market. Within 45 days a screen problem? its very horrible to understand the quality of products manufacturing by Onida.
Request you to take up the issue on war-foot basis and i want the replacement in next 24 hours. Whether you take this as a warning or a request from a painful human being.
Regards,
A Unhappy Customer,
BVY Ambarish
9000395964, 9390666459
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