I am Lakshmi Kantha. K.G, purchased a ONIDA Oxygen Thunder 29” TV, Model No. C0290XTS, Sl. No. BJ 4023310 in Hassan at Pai Electronics two years & three months back. I have a problem in the TV and lodged a complaint at Bangalore (Karnataka) via complaint No. 11027536380252 on 21.02.2011 to repair it. One Service Engineer from Hassan visited my house on 24.02.2011 and he has taken away by telling that it is to be repaired and replaceable with spares at Hassan and confirmed in bringing TV Board within two days. Till date the Service Engineer is not yet coming to my house. Daily I am dialing to the complaint office, Manager, Service Engineer. But they are not responding. They are completely lying in these 15 days. They are not receiving my calls properly, they are neglecting my calls. They are telling in these 15 days, the board has been kept under observation, Service Engineer has taken away to your house to fit the board. But till date I have suffered from their negligence answers.
In this fifteen days I have dialed Bangalore complaint office for two times. They also supporting them and saying we will go through the complaint, but not done anything in this matter. I have completely disappointed with your company services. I have decided to scrap the TV and go for another firms. Finally I request you Please, guide the Karnataka peoples to serve properly and to behave a human being. Unless you people will lost customers who trusted your company like me. This is the most bad incident I have ever faced. This is my disappointed wishes about your firm. I dialed phone & mobile numbers are as follows.
1) 080-39889000 - Bangalore Service Centre
2) 08172-231174 - Hassan Service Centre
3) 9986674579 - Hassan Service Centre Manager
4) 9620039909 - Service Engineer
5) 9072380173 - Service Enginee
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