I brought Pigeon Made Black Magic 4 Burner Gas stove in May. After a period of 5 months the gas leakage started and the flame from the burners gone to a lower level. I complained to the shop where I brought the same. He told me to contact the telephone No. 08026650197. It was the number of Srinivasa Distributors. I spoke to them twice to get a proper response. A service technician came attended the service complaint and did cleaning of the pipes. So the stove resumed to its proper work. Again after 4 months the same problem repeated. This time I complained several times, but no one turned for servicing. With the help of a local service tech, I got it resolved. Why this "Big" co. provides warranty card then?
In March the problem is little serious, all the three burners not giving proper flame. I complained again. After a week one person called up and visited us. He checked the stove and told me that he will get all the burners replaced since they got rust and spoiled. He told me that he will return the next monday. But he never did. I rang up to the Srinivasa Distributors telephone number several times. Each time the telephone operator try to connect the number to the concerned persons then the phone got disconnected. I now feel agitated with their response.
Warranty now lasts for another one month?
I recommend and suggest everybody who reads this not to buy any products from pigeon company/Stovekraft. Because their service is worst than a local company.
I feel no sorry to say so.
Anu
9008097727
Manjunathanagar
Bangalore.
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