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Escalation regarding mobile delivery
Hi,
I am highly dispointed with service you are providing.
I had booked Samsung- 5603 (3G) mobile on 6th December and done full payment on same day. i wanted to gift it to my Brother on his b'day on 10th of December.
It was told to me that i will receive my mobile on 10th Dec. I could not get it. I was asked to revisit the shop on 11th Dec.
That day i could not gift it to my brother but promised him to get it on next day.
I revisted the shop for same on 11th dec at 6 P.M. but they asked me to revisit it on 9 P.M for same.
I had gone to shop for same again on 9 P.M but could not get my mobile delivery.
I wanted my delivery urgently, but Cashier, Shailesh, Vikhroli branch told me that Ganesh has gone for delivery but he could not contact to ganesh for same. Later he told that warehouse department got closed so delivery can not be happen for next two days, till 14 st Dec.
As it is going take another two days and I urgently wanted my mobile i called up Area Manager, Amit Dhuri on 9004665648. But he told me the same reason. I asked for Zone manager's number to Amit but didn't give it to me.
This is extremely annonoying and frustrating that having done full payment for mobile before delivery, almost a week in advance, I am not able to get my mobile delivery, rather i am asked to wait for next two more days.
Eventually i could not gift the mobile to my brother till date though i promised for same.
Considering that PlanetM is a good store, we approached it for new mobile purchase, but i am highly disppoined by service and response you are providing.
This is really a bad experience for me from PlanetM and defainaly like to put in front of you in order to avoid such escalations from other customers.
I am expecting some strict action against all guilty people from PlanetM to avoid such irresponsible things.
Hoping for positive response ASAP.
Awaiting your answer on same.
Dispointed Customer,
Prashant K
9867924515, 9920108867
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