WORST EXPERIENCE WITH POORVIKA MOBILES – THIRUMANGALAM BRANCH
I got a new sony ericsson xperia 10 mini mobiles from POORVIKA MOBILE WORLD At THIRUMANGALAM.And this is not the first mobile we are purchasing from that particular mobiles branch. We have already got 7 mobiles from the same store and Branch, and every time we go there the sales person was Mr.pandian.his attitude towards the customers made us go there again and again.
But this time POORVIKA made us regret ourselves for going there. I ve spent 12000 bugs to get SONY EXPERIA mobile but the person who was in the cash counter treated us as if he gave the mobile for free.
There was a software problem in the handset immediately after the next day of purchase. When we approached POORIVIKA mobiles just to know what the problem was since we never expected any fault in a brand new mobile. The way they treated us and their urge to get us out of the store was really frustrating. especially the person who was in charge of the shop and who was in the cash counter, doesn’t know even the meaning for the word ‘empathy’ ‘Customer Service ‘. His language and rude approach towards the customers was just not tolerable. This is the worst possible customer service we ever had in our life time. And one thing we noticed that in the recent times, whatever brand or mobile we purchase from that branch is faulty, but the same models of mobiles which our friends got from other shops were working fine. But we thought it was our bad luck (credit to Mr.pandian who managed to convince us to think so) that our mobiles didn’t lasted long until our last visit to POORVIKA.so my strong recommendation is that please don’t go to POORVIKA MOBILE STORE, THIRUMANGALAM.
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