S.K.Rao
Visakhapatnam, Visakhapatnam Dist Andhra Pradesh
I am using an IFB washing Machine (Eleena) for the last 10 years and recently a year back i.e on 28-12-11 took AMC Serial No.11475 Dt.28-12-11 with a hope that the company technicians would do better rather than a private technician with original spare parts. The machine was down on 16-11-12. I made a complaint on 16-11-12 calling the customer care center and the complaint No. given by them is 10172764. The technician came after 5 days ie on 21-11-12 and identified the problem was unlocking of the door and also stated that the rubber gasket in front of the door was worn out and need replacement also. He said that he will come again on the next day and left. On continuous pursuance the technician came after 3 days at night at 6.30 p.m and re-placed the door lock and said that he has requisitioned for the rubber gasket as it is not readily available. Although more than 22 days have lapsed the technician did not turn up and therefore I contacted all relevant people including Mr. Rajesh the manager of the local Francaise and Mrs. Uma the owner of the local franchise i.e Blue diamond services Akkayapalem Vizag and also the Branch Co-coordinator Mrs. Kalyani at Hyderabad and Mr. Bharat in-charge of 3 districts i.e. visakhapatnam, srikakaulam and vizianagaram but all my efforts turned to be in vain as non of these people responded till date, no technician has turned up till date. Particularly the local franchise officials do not even answer the calls, neither do they take the calls nor do they call back. The AMC is likely to expire by 27-12-12.The concerned responsible people are so irresponsible in solving the complaints, and they do not show any interest in resolving the complaints, but they seam to be more interested in securing AMCs from the customers rather than attending to the repairs. I think they are intentionally avoiding the repair as they have to replace these parts free of cost since the warranty includes re-placement of rubber and plastic parts. The IFB service is very pathetic and none of the people respond including the higher personal concerned. It is of no use calling all these people except spending more and more on my telephone bill I am therefore submitting this complaint for a solution to my unsolved problem pending for the last 22 days
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