Hello
This complaint is regarding a handset which I purchased a month ago.
There was some network problem in the handset, so i taken it to the centre in rohini sector-8, they handed me without doing anything, problem was still there that time.
I am working, never get time on weekdays and they have their off day on sunday.
Again I went there with the problem and they said, it need to go to the main office
I said how many days it will take
They said 20-25 days
I gave them my handset and after that when i went to collect, first the body was broken and they are without checking handling it to me.
After my father checked and told them that there is a crack, they said, collect it after 2 days, he said OK.
Then after 2 days, my father doesn't know much about IMEI number, so he hasn't checked and matched with the one on bill, they handed him the Handset with different IMEI number, which looks like used set and mine was completely new.
Another thing is, they should give the sets to the customer with prior check, whether it is working or not or whether the problem for which set has been submitted is fixed or not, they never do that, my set (the set they have given me) is not even taking charge-when asked to start-they said we don't have charger, do it at your home, we have fixed the problem.
The company officials should come and see, what’s going on there,
Staff is too low
Customer Service is very poor, they don't even know how to talk
I have seen people get frustrated when the number on the invoice never gets answered, even if you try for 100 times.
And if you ask the same to the person who is having that number-Sir, it must be on charge.
That's not a fair answer.
I need my set to be replaced with the new one, not with the refurbished.
Its been over a month now, I have visited them for around 5-6 times, still my set is not working.
Thank You
Udit Khanna
9899154127
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