I have Serena washing machine purchased in Mid 2011 with 4 years guarantee.
The machine is not working fine with respect to the amount of vibrations and it doesnt remain stable at its place at all. IFB appliances told us to buy stand and then they also told to buy rubber grip from them. They made us purchase these things, and even then the machine isnt working fine.
IFB technician did visit our home, he said he 'fixed' the problem. He himself loaded the machine with clothes and went away since the machine normally takes 2.5 hours to complete one wash cycle. But the machine started vibrating badly at the end of cycle.
Tried reaching IFB again and again after that, and they say there is no problem with the washing machine at all!
They are not even ready to come and see the product. Not even calling back the customer after repeated complaints.
Cust id: 2899785
Complaint ids: 10315675, 10304004, 10333520.
This is going on since end November - 2 months already spend and still no resolution.
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