Hello,
I am not sure which department i am contacting. But i just want to let you know that you (Samsung) are about to loose customers who are using your products for more then 15 years.
I purchased 2 galaxy s duos mobiles in September and recently one of that gone bad, i went to Samsung repair station (Nehru place, Delhi) and received no help, because they said "it might" be a water damage.
So here's the description if issue: my phone takes lot of time to start, it hangs frequently, and when i dial number the screen goes black, even though i can make call and listen but nothing is on display. so for this i went to repair because i thought i got warranty.
But no help received, all they want is more money (6100.00 INR) for repair.
I am really very disappointed with this, so i am not begging for help here all i want to say is years after using Samsung Refrigerators, TVs, Washing machines, Mobiles etc all we are receiving is this from you, there is no goodwill gestures.
So i will write mail to Samsung CEO also and i will start uploading my reviews on social media telling and bewaring them that don't go for Samsung appliances because their warranty its fake, when you gonna have some issues they start giving to excused like this/that is not covered, no one tells you about that at the time of purchase. i'll never recommend Samsung again to someone.
Thank You
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