Hello,
Grievance Redressal Team & We Care Team
This email is to inform you that iam holding a EMI Card no : 2030-4001-0779-7179 with Bajajfinserv. Recently my loan amount was cleared and i have not been received any confirmation email or letter from you.
Now my issue is my EMI Card has been blocked without any prior intimation. Reason for my card block is insufficient funds in the month of April. Every month my EMI amount use to debit from my bank account on 5th. In the month of April its was forced to debit on 4th early hours. My salary will credit's on 4th evening hours every month. Due to insufficient funds i was over charged and my bank has charged bounced charges.
After a big struggle with you people my over charged amount was waved off Rs. 350 which was debited from my account by accepting your mistake. And i was not charged any thing extra in the month of May. Recently when i tried to purchase Consumer Durable, I was been informed that my card is blocked.
This is really frustrating and disappointing to me I really dont understand that why my card has been blocked, when you have accepted the mistake you would have activated my card instantly and which was not done yet.
I was talking your customer care on 4th Aug and they promised a call back which was again not done. I spoke to Kanchana (Sr. TL Cust Care) she promised me that my issue will be resolved asap.
They have also suggested me to purchase the product by producing the documents, I even did that and my loan was rejected. Customer care is unable to give me the reason for it. I have paid Rs. 200 for the EMI Card.
However I request you to please activate my EMI Card so that i can use your services and i also promise you that they wont be any bounce back from my end.
Desperately looking for postive response from your end.
Details: Loan No.: 4000CD00225401
Complaint no with customer care: T-107961, T-111976, T-112086.
EMI Card no : 2030-4001-0779-7179
Regards,
Pavan Kumar Raju
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