Hi,
I have purchased Sony Xperia Neo L (white) IMEI No - 352890050780145 for my Friend "Vikash Kumar" and Order number - 7343100 on 21/08 with warranty validity of 12 months ordered through REDIFF SHOPPING. This mobile suddenly stopped working hence i contacted vender CIRCONIA and they suggested me to send this mobile through courier so i sent the mobile on 22/11 by GMS courier and they received the mobile on 27/11 as Circonia employee confirmed. I have been contacting vender CIRCONIA regularly past 15 days after they have received the mobile and the vender Circonia employee still telling your mobile is under process.
Finally I sent one e-mail to Rediff Shopping mentioning the same as above on 15/12.Now I was regularly following both Rediff Shopping and Vendor CIRCONIA from 15/12 till 14/01.
I want to give u some details of communication with Rediff Shopping through e-mail :
1) I raised Complaint to Rediff on 15/12.
2) I got e-mail reply from Rediff with Complaint id as 013-171-005 on 27/12 as mentioning below:
From Rediff To Me:
With reference to your mail, we would like to inform you that we have once again forwarded your query to the concerned department.
Please be assured that replacement product will be delivered to you shortly.
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NOTE :
Conversation over voice on 28/12:
I spoke to Sr Manager Mr Chandan of rediff Shopping on 28/12 and he told me that the handset is going to SINGAPORE to repair and rediff will deliver it after 2 weeks.
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3) Again I have send an e-mail to Rediff On 12/01 mentioning when they are going to deliver the Hnadset.
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NOTE:
Conversation over Voice with Chandan (Sr. Manager):
He told me that he is delivering the product to me and the issue is not been resolved yet and saying it's an issue of software fault.
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4) Again I sent an e-mail to Rediff on 14/01 Mentioning:
From Me to Rediff:
i want an authorized e-mail from REDIFF SHOPPING mentioning Rediff team is not able resolve my issues.
5) I received an e-mail from Rediff on 15/01 mentioning:
From Rediff To Me:
With reference to your mail, we request you to kindly contact our enabling partner Circonia, since they would be in a better position to assist you further.
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I am so frustrated regarding this issue and not in condition to think what to do. I have decided to file a Case in Consumer Court. But I need suggestion that against which company i should file the Case?
1> The Manufacturer of the product i.e. Sony
2> Rediff Shopping through which i purchased
3> The Vender CIRCONIA which has given the Warranty Paper.
My next Question: is it advisable to send a Legal Notice to the company? If yes then to which company i should send a notice? Sony, Rediff or CIRCONIA (Vendor of Warranty).
PRODUCT DETAILS:
Purchased with the name of: Vikash Kumar
Product: Sony Xperia Neo L (white)
Manufacturer: Sony
Purchased From: purchased Online from Rediff Shopping and paid from Credit Card.
Warranty Paper: Warranty paper given by Rediff partner named CIRCONIA.
Please help me out.
With Regards
Saurav
9964701333
email: [email protected]
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