My mobile no. 9871084765. I got it recharged on 16-04 at 08:42 PM for Rs 50 getting talk time Rs 42.3 vide Trans ID 533245918. Without any use, I suddenly noticed on 20th April that balance is Rs.9.
I immediately tried to find out the reason, and found through a message received 17:44:04 on 20-04 from sender (no name) 54321 saying that - " you have been renewed for comics subscription service from airtel. you have been charged Rs. 30... ". I was surprised since I never requested for this service nor any body from airtel never-ever took my consent for this service. I contacted customer service at 121 and brought this cheating to their knowledge on 21st April. I got a confirmation on my cell at 11:29:56 on 21-04 that " your service has been deactivated successfully ...". I was told on 20th April itself by the customer care that I wll receive a message at 3PM, but unfortunately that 3PM never happened till 24th April 6:16PM, DESPITE subsequent reminders also on daily basis. In response to my reminder, I was adviced through a message on 23-04 at 19:43:18 that my request reference no.is 0423581816.
Please note that airtel has caused me a lot of harassment and till this moment I have not been credited back with the amount unduly and unauthorisedly charged. PLEASE ENSURE THAT MY ACCOUNT IS CREDITED FORTHWITH WITH THE DEDUCTED MONEY, AND DISCONTINUE THIS PRACTICE OF CHEATING.
M.M. GULATI
Ex-Executive Director, NTPC
0 comments