Dear sir,
i have the honour to state that i am a customer of airtel digital tv since 2009. connection is name of my elder brother raghuvir gurlia under customer ID 3000960807 and resistered mobile number is 9314812664/8890710784.
further i state that airtel company has changed its settelite position. accordingly it has not changed the position of my dish on roof. so my set off box is not able to receive the chenal and its showing error code SM1. i brought this problem in knowledge of airtel digital tv customer care through helpline number 12150 and 18001028080 under following complaints.
Date complaint number
13/07 9983235
16/07 10084729
19/07 10175474
respected sir inspite of that no site visit by an engineer has been conducted. only they contacted on phone and demanded Rs 150/- as fees. while as per company rules ang regulations fees of an engineer for site visit is only Rs 100/- and as my case is of error code SM1 in that it should be free. being such issue i was ready to pay Rs 100/- but they did not agree and dropped the case.
sir, ahead of this several time i have made call to suprior call attender and begged to look into the matter but no one was bother. either they have disconnected the line or fraudly ensured me that it will be done. after waiting 10 days my patience has dropped and now i am you can say forced to type this complaint.
kindly put your best efforts and by taking neccessary action please solve this case as soon as possible. i will be greatful to you.
"thanking you"
yours faithfully
malbax gurlia
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