To,
manager
public relations and customer dealing deptt.
airtel digital tv.
sir,
i want to bring in ur notice the poor standards of customer dealing services of ur company.
we bought airtel digital tv connection by the name of my father mr s.k garg (customer id no. 3000164927)
we 've been facing problems wth the set top box fr over a wk nw.the problem is that it fails to turn on most of the times. however since yesterday it has stopped working completely.
we lodged a complaint wth ur customer care executive yesterday evening at 5 nd wre told that one of ur engineers wud b calling within n hour or so... The call came only in the morning nd since i ws busy i gave ur executive another contact no. however he never called there. today at 3 in the afternoon i called up again to inquire into my complaint status nd again i ws reassured of getting the matters resolved within an hours time. It is 8 in the evening nw nd i ve recieved no response frm any engineer or executive frm ur syd.
this is highly disappointing nd unexpected frm a company wth such high standards in customer satisfaction nd public dealing
i only hope that the matter wud be looked into nd resolved as soon as possible..
thanking you,
Dr. Ritu garg
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