AIRTEL DTH CUSTOMER CARE JUST SUCKS AND THEY ARE GOOD FOR NOTHING. I MADE A BIG MISTAKE BY OPTING FOR AIRTEL DTH. I'M TRYING TO GET A CHANNEL ADDED TO MY PACKAGE SINCE NOVEMBER. BUT THIS REQUIRES RE-ALIGNMENT OF DTH ANTENNA FOR WHICH THEY ARE SAYING THAT AN ENGINEER WILL COME AND DO IT WITHIN 5 BUSINESS DAYS. HALF A YEAR IS PASSED AND THEIR 5 BUSINESS DAYS ARE NOT COMPLETED. EVERY TIME I CALL TO THEIR CUSTOMER CARE THEY ASSIGN A NEW SERVICE REQUEST NUMBER AND 5 DAYS CLOCK STARTS AGAIN. THE LATEST ONE IS 17583282.
ANOTHER THING THEY MADE A CHANGE TO THEIR SOFTWARE WHICH MADE FAVORITE BUTTON UNUSABLE. THEY ARE NOT EVEN READY TO TAKE IT AS COMPLAINT. IF YOU INSIST THEN THEY WILL MAKE ALL KIND OF EXCUSES THAT WE WILL ARRANGE CALL BACK FOR YOU AND THAT CALL WILL NEVER COME. ANOTHER TACTICS THEY USE IS WRITE A ALTOGETHER A DIFFERENT COMPLAINT AND CLOSE IT WITHOUT YOUR CONFIRMATION. CUSTOMERS DON'T MEAN ANYTHING TO THEM.
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