Hi I am Nageshwar residing Jasola Vihar Sec 8 in Delhi, mobile no. 9953999596. I enquired with Airtel DTH helpline on 14th March about the DTH services. They told me about a package of Rs.1750/- with which South Super Value 5 Month Bundle is free along with activation and a free top up of one south package.
On the promise that the DTH will be installed on 15th March I purchased the DTH using my credit card in the IVR. But to my surprise Airtel didnt provide me with any details till 16th of March (Tuesday), when finally I blasted at them to get the customer id 3003450000.
I was promised that the activation will happen by evening on 16th, but again I had to follow up with them once in two hours to get the dish installed on 17th March, Wednesday at 2:30 pm. After the installation there was only a screen that showing Error 6 and no channels were coming. The engineer said the channels will start coming after one hour of time. But till 5 pm there was nothing and I called up the helpline again.
The executive made some technical changes (claimed so) and requested me to wait for another one hour. Again nothing happened. When I called up around 7 pm, the executive told that it is the dealer's fault and requested me to call the dealer. But who is the dealer? as I purchased it through airtel helpline in the IVR. He then requested me to call the engineer who set it up as he claimed it to be the engineers fault. When I contacted the engineer he said it is the back end's fault. Again I called the helpline and shouted at them and one Mr. Asish (Supervisor) told me that there is a techinical problem that Airtel is facing and the problem will be rectified within 24hrs. I slammed the phone down.
I then rceived an SMS at 11:30 pm stating the the account has been recharged for Rs.1750/- and I thought the problem will be solved. But till now (18-Mar-10 10:10 am), I am not getting any of the channels. When I called up the helpline twice in the morning again the same stories are being repeated and they has said the engineer will come and solve the problem maximum by 5:10 on 18-March. But I know it will not happen. Airtel is a day light robber who has cheated me.
I should also mention that I sent two e-mails for which I have received only an automatic reply.
Their customer service is worst and not fit to be in the industry.
My sincere adcise for the people who see this website is, instead of going for a Airtel connection, you better throw your money into a well. Both are same. A big shame to Bharti Telecom.
Customer Id: 3003450000
Complaint Numbers: 2203670 & 2204731
Engineer Visited: Rakesh (Mobile 9990790131), His supervisor (Mr. Kapil - 9810453384). Both are not picking up the calls now.
Hours Spent in talking to Airtel from 14th: 10 hrs Approx
Name of the executives in the help line I remember: Mary, Ashish, Syed, Ganapathy
Latest call made: 18-Mar-10 (9:38 am)
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