I had got connected to Airtel DTH 3004968158 last year opting for north new value pack. I paid a little over 2000 rupees. As I found that the desired channels were not available in this pack, I wanted to migrate to some Higher south packs. When I tried to contact them by SMS they advised to make SMS on a NON BSNL mobile. Again when contacting with AIRTEL mobile they auto replied that there is no balance left over. (WITHIN ONE WEEKof subscription.) My son some how contacted them by mobile they informed that there is no balance in my account and if I want a new pack I will have to resubscribe unmindful of the balance available on prorata from my first subscription. I am sa SENIOR DEAF CITIZEN and unable to contact them for each time I make calls I get a reply INCORRECT CODE WORD. How do they expect me to know what are their code words and where they want me to place manual requests? The address of their regional office is also not available and every call made to them gets replied with auto mode. Some how I sent E Mail to them but their reply was too in auto set stating "Thanking You for contacting us. We will revert to you soon" 3 such E mails and reminder Emails and offensive emails from me met the same fate and I got sam auto replies. I had also requested them to send somebody to interact personally but here too I got the same auto answers. I am now at my wits end and have decided to severe the DTH service with them. Kindly convey my feelings and askthem to contact me inperson for which they have my residential address with them
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