&-- Original Message &--
From: Rajneesh Madhok
To: [email protected]
Sent: Thursday, January 03 9:02 PM
Subject: Email from lgindia.com >> Customer Query
&-- Original Message &--
From: Rajneesh Madhok
To: [email protected]
Sent: Thursday, January 03 9:00 PM
Subject: Fw: Callous Rude, discourteous behaviour of LG officials
&-- Original Message &--
From: Rajneesh Madhok
To: [email protected]
Sent: Thursday, January 03 8:41 PM
Subject: Callous Rude, discourteous behaviour of LG officials
Ph: 01824-262569 (O), 268210 (R)
Mobile : 94173-06415,
E-mail: [email protected]
Tele-fax: 01824-262569
RAJNEESH MADHOK
REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA) & ANTI-CORRUPTION BUREAU (GOVT. OF INDA) through karmayog.org
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
PHAGWARA
RM/12/1/441 Date: Jan 3
ABSOLUTELY CALLOUS, RUDE, DISCOURTEOUS, FURIOUS, OFFICIALS OF L.G. KHAJURLA NEAR PHAGWARA (JALANDHAR OFFICE), LG Electronics (I) Pvt. Ltd. Opp Jassi Market, Village Khajurla, Near TVS Godown, G T Road Jallandhar
Respected Sir/Madam,
I went to LG office /Area Depot Village Khajurla, Near Phagwara to make a query regarding LG26LX7R LCD Screen. I hope this is the number, mostly the dealers specify it as 7R. As there was a difference in the price in the market of Rs. 6, 000/- for the same product, I went there to enquire about the matter and wanted to purchase the product. As the market is quoting the price starting from Rs. 27, 000, with variation to Rs. 28, 500/-, 29, 500/- Rs 30, 500/-, 31, 500/- & again Rs. 32, 500/-. As there is difference of more than 20% for the same product in the same town. I became curious to know the fact. In this process how I became the victim of callous, rude, discourteous behaviour of officials of LG. The tale begins as under:
1. On 1st Jan I went to LG Office at Khajurla to make the query with the concerned Manager. Firstly the Security Guard was reluctant to reply anything. Any how he told me that today is off-day so no staff member is there.
2. On 1st Jan the company’s depot was also closed.
3. On 2nd Jan again I went to Company’s depot first. The official directed me to contact to the Office. Then I went to Khajurla office of LG Company.
4. Ond 2nd Jan, I requested to the Security Guard that I want to see the Manager. He said why & Who are you? I said that I am a customer and want to purchase an LCD Tv, so I have come to get the query. He said go to the market and get the knowledge from the dealers. On my insitences somehow he permitted me to go to office.
5. Then I met with receptionist and said that I want to see the Manager. She enquired Why? & Who I am. I repeated my purpose that I want to purchase the LCD and told her that I am a customer. She said “No”. You are not allowed. I requested her again and told her that previously I have purchased One Tv, One Refrigerator, One A.C. and the concerned Manager had arranged the deal. She said O.K. I just talk to the Manager. She went inside and came back and said the Manager? Who Manager? I said Mr. Sachdeva. She said O.K. She went inside and told me that the Manager will not meet you. Then I handed my Visiting Card to her that Specified that I am Distt. President of Bahujan Samaj Party (Khatri Wing). Then again she went in and said the Manager will not meet you.
6. After a few minutes an official came out Mr. Ashutosh Sharma 99880-99024, He enquired the subject. I said I want to see Mr. Sachdeva. He enquired the reason. I told him the purpose. As he moved inside to enquire from Mr. Sahdeva as I tried to accompany him. He said Go outside. As I had just put a step inside the office I was made to Go Outside. I came out, after a few minutes the person named Mr. Ashutosh Sharma came out and said that you can not see Mr. Sachdeva. I requested him to arrange for the LCD. He told me that there is no Sales Personnel in the office at present. I shall make you a call shortly. After the expiry of 36 hours no one has called me.
GENERAL:
1. I must not forget to mention that the officials of LG are absolutely callous, rude & discourteous.
2. Is it that Sales Manager & the staff has been employed with a lesson of rude behaviour.
3. L.G. is dealing with the consumer durable products which have service Orientation. IS IT GOOD CUSTOMER SERVICE?
4. Whether the need is only from customer side & Sales Officers and LG officials are least bothered to manage customer.
5. Whether we the customers are not more than a mud that has no existence. It is Punjabi couplet “Roori de wi din badlde hun”. That the dust (After harvesting wheat crop) changes its time. As when it gets the help of the wind it reaches to the head who press it regularly.
6. Why LG officials ARE FURIOUS. Is it because the cusomer came from lower caste & had not asked permission to enter in his office. Though Mr. Sachdeva belongs to a caste which is prominently called “Refugee” or “Jhangi” in our community & I belong to a prestigious caste Khatri with Doaba based ancestors. Our ancestors have never sold cowdung cakes as Mr. Sachdeva’s community had been selling.
7. Though I never met Mr. Sahdeva, he must be living in inferiority complex. As this community had been deprived off from sitting nearby. That’s why he tries to behave like this.
8. I had not gone to get any sort of the alm from Mr. Sachdeva. Now I understand why our forefathers hate this Aroras (Sachdeva Caste people) because they people don’t have etiquettes to move in society.
The Sale & Purchase is the secondary point. The first point which all the advanced countries officials favour. That they people regard the Customer and don’t misbehave with the customers like LG Officials.
I hope that the LG officials will investigate the matter.
Thanking you,
Yours truly,
(Rajneesh Madhok)
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