My mail to Dominos customercare:-
Date of Visit: 16th Oct
Time: 9:00 PM
Outlet Address:- Mulgi No 1-2, 6-3-902/c, Maruti Apartments, Somajiguda, Hyderabad
Server: Aditya V
I am writing this complain to bring to your attention regarding the irresponsible behaviour of the Dominos executives (Aditya and Mugassir) at Hyderabad, India. I went to the above mentioned outlet to order Garlic Bread and Veg Wrap. I had to wait for more than 10 minutes at counter to give my order. Surprisingly, inspite of me requesting Mugassir and Aditya, they didn't listen to me for 10 minutes. I got a feeling that Mugassir has some attitude problem and is bit arrogant because he didn't even bother to take a look at me although I was standing just infront of him, kept on saying to take the order. Finally at 9:11PM, Aditya took the order. But again he didn't mention how much time it would take to give the parcel. After 15 minutes I requested Mugassir how much more time would it take, but again he didn't respond. At 9:35PM, Aditya gave me the parcel that too without any tissue papers, seasoning or dip and also NO THANK YOU or SMILE. After this experience, the picture which came across to me is that I am not a valued customer and to be honest, I don't think i would order anything from Dominos in future and would prefer Pizza Hut where the executives are customer friendly. However, I request you to look into this concern immediately as it is bringing a very bad rapport to esteemed Dominos brand-name.
Few suggestions from my side:-
1) The executives Mugassir and Aditya don't understand the importance of customer. They don't know how to be courteous and how to speak to the customers. Either, Dominos should train these two executives Mugassir and Aditya once again OR should sack them because they are bringing a bad name to Dominos brand-name. I hope Dominos does not loose its business to its competitors because of such dumb executives.
2) Dominos should have a centralized call centre like Pizza Hut to take telephonic orders.
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